Customer Service Human Resources
Resume:
Windy Collins
Chattanooga, TN *****
**************@*****.***
I am an ambitious and dependable professional with thirty (30) years of experience in the Customer Service industry. As an adaptable and extremely quick learner, unfamiliar tasks are simple to master. I am looking to utilize my communication skills and leadership abilities in a new and fast-paced setting. I am eager to start the journey with a company that values a strong work ethic and a positive attitude in the workplace. Detail oriented and dependable professional who believes and values her work ethic, timeliness, and ability to continually progress forward. Strong communicator and works well with different personalities. I am excited to be able to have the opportunity to add to your company and gain new experience.
Authorized to work in the US for any employer
Work Experience
Customer Service 30 Years
June 1995 to Present
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing Waitress/Cook/Cashier
Food Service-Chattanooga, TN
May 1995 to Present
• Cook the exact number of items ordered by each customer, working on several different orders simultaneously
• Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
• Prepare specialty foods
• Operate large-volume cooking equipment, such as grills, deep-fat fryers, or griddles
• Serve orders to customers at windows, counters, or tables.
• Handle customer complaints
• Cash out customers and count registers
• Write and call out tickets to kitchen staff
Cake Decorator
Publix-Nashville, TN
June 2021 to March 2022
• Decorated cakes to customer order
• Take customer orders in detail
• Ice cakes before decorating to ensure a smooth canvas
• Customized cakes to customer needs
Waitress
Country Junction Restaurant-Joelton, TN
August 1997 to April 2021
• Take orders from patrons for food or beverages.
• Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Collect payments from customers.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Store Manager
Family Dollar-Spring Hill, FL
June 2012 to October 2015
• Manage employees on daily duties and delegate tasks
• Schedule employees within budgeted hours and pay
• Scan and count outs along with product inventory
• Submit daily paperwork and reports
• Count down safe and make necessary deposits
• Unload truck to floor within 24 hours
• Face store to look presentable
• Reach sales goals on a daily bases
Education
Certificate in Human Resource Management
Alison online - Remote
March 2022 to May 2023
High school diploma
Cheatham Co High School - Ashland City, TN
August 1992 to May 1997
Skills
• skills with willingness to ensure customer satisfaction go above and beyond. (10+ years)
• Cake Decorating
• Order Entry
• Food Service
• Supervising Experience
• Cooking
• Payroll
• Management
• Budgeting
• Food Preparation
• Food Safety
• Kitchen Experience
• Store Management Experience
• Inventory Control
• Cash Handling
• Pricing
• Shift Management
• Retail Management
• Merchandising
• Sales
• POS
• Human Resources
• Recruiting
• Cleaning Experience
• Leadership
• Retail Sales
Certifications and Licenses
Associate Professional in Human Resources
Present
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