User Experience Ux Research

Jade Cloward

U X / U I D E S I G N E R SOUTH JORDAN, UT Tel: 801-***-****

Email: ****@*************.*** www.ClowardDesign.com Linkedin.com/in/clowarddesign

SUMMARY

Builds successful products by performing extensive UX research and usability testing. Breadth of knowledge in UX and UI Design and values information architecture for a good user experience.

PROFESSIONAL EXPERIENCE

Lead UX-UI Designer Snap, Inc (South Jordan, UT) Feb 2022 – Mar 2023

Improved customer user experience by more than 85% from multiple usability tests and provided documented feedback.

Designed concepts and solutions for internal/external stakeholders.

Supported developers with wireframes or low fidelity prototypes to help the visualization of components and necessary elements for the US government portal using XD and Figma.

Simplified requirements for a complex government portal.

Provided CSS support for development and supported developers.

User-friendly portal trimmed customer calls by over 60%.

Provided extensive usability testing in various environments.

Lead UX-UI Designer Avanos Medical (South Jordan, UT) Apr 2021 – Dec 2021

Composed wireframes and custom prototypes for various pain pump devices and digestive care devices in XD and Figma.

Performed usability testing (UAT) and saved documentation.

Created custom interactive prototypes for mobile applications. (iOS and Android) *First of its kind in the US used with pain pumps.

Designed custom vector-based icons for various interfaces.

Improved user experience by more than 85%.

Lead UX-UI Designer Cotiviti (South Jordan, UT) Oct 2019 – Jul 2020

Intuitive User Flows (Steps A-B and A-Z) increased usability 80%.

Created interactive prototypes with XD and Figma for a web-based application (SaaS) for internal and external use.

Innovated a web-based application with designers and developers that was B2C. It included Machine Learning (ML) or Artificial Intelligence (AI) and had very complex requirements.

Collaborated closely with stakeholders for prototype approvals.

Provided custom HTML/ Bootstrap templates to the Angular developers for a consistent user interface.

Lead UX-UI Designer University of UT Health (Salt Lake City, UT) Feb 2018 – May 2018

Provided a (user-friendly) app with custom prototypes helping thousands of doctors and nurses collaborate better using (videos, docs, and comment tool) on tablets/phones in 7 states, for a satisfied user experience.

Collaborated with business and development to understand the products and share user interface designs through evaluating interactive prototypes.

User Interface Design [tested new menu/ flow] was used for prototypes to build more satisfied user experiences, for each end user whether a doctor, nurse or admin.

Lead UX-UI Designer Calvin Medial (West Valley City, UT) May 2017 – Dec 2018

Created custom graphics and websites and applied SEO to the new clinic and gym site.

Performed UX research including a competitive analysis for best usability on the clinic and gym websites.

Prototype Design was used to evaluate steps and pages of these websites thus making necessary adjustments for a good user experience using XD and WordPress CMS.

Provided extensive and documented research on nutrition supplements and used Click Funnels.

Usability testing helped reduce customer calls by over 50%.

Lead UI Designer Nordson (Duluth, GA) Apr 2015 – Apr 2017

Created an icon library with 250+ custom icons, helping teams be productive and proficient.

Created interactive prototypes and information architecture (menu structure and user flows) for multiple applications using Axure and Illustrator. (SaaS)

Designed web-based applications and also very large-scale design systems that were B2C. They included Data Visualization with responsive charts. *Note Artificial Intelligence (AI) used to display live helpful data in i.e. Kellogg's, Nabisco, and Pampers plants across the US. This is helping managers save time and money.

Lead UX-UI Designer GA Dept of Revenue (Atlanta, GA) Jul 2013 – Apr 2015

Designed and implemented a new responsive website reducing customer calls by over 50%, due to detailed UX research including competitive analysis, in the space of UX Design or User Experience Design.

Defined the information architecture (IA) and applied to the menu and user flows (Steps A-B and A-Z).

Enhanced iCharts dashboards used for internal use for better readability and a good user experience by management. Evaluating the user needs the prototyping displayed better visual designs.

Lead UX-UI Designer FedEx (Collierville, TN) Jan 2012 – Dec 2012

Created (3) custom web-based applications (SaaS) tracking server information for more uptime and valuable information. Provided prototypes for collaboration. [Major improvements for server uptime (99.9%)].

SKILLS AND INTANGIBLES

User Experience (UX) Research, Information Architecture, Usability Testing, (Figma, XD, Axure, etc.); Interaction Design, Interactive Prototypes, Requirements Simplified, Custom Design Systems, Mobile UX and UI Design, SME in CSS for Mobile; (Collaboration, Proficient, Reliable, Mentor)

QUALIFICATIONS

B.A. Fine Art (A.U.M.)— [Graphic and Web Design]; (UX Design & UI Design— 10+ years’ experience); created custom graphics for Fortune 500 companies, created custom web-based and mobile apps for Fortune 500 companies.

EDUCATION

AUBURN UNIVERSITY OF MONTGOMERY – B.A. Graphic and Web Design

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