Customer Service Mental Health
Resume:
India Mims
Augusta, GA *****
*********@*****.***
Work Experience
Customer Service Representative Remote
REAL VOICE - Augusta, GA
February 2021 to April 2024
Made Reservation for guests
Process payment for guest
Educating guests on property
Encourage guests to purchase travel insurance.
Handle escalations call.
Mental Health Technician Lead
Lighthouse Care Center of Augusta - Augusta, GA
December 2019 to October 2024
Oversee children and adults with mental health issues.
Process with residents when they are in psychosis episodes
Conduct therapy groups for residents
Engage in 24-hour active treatment
.
PCA/ Unit Clerk/ Patient Safety Attendant
University Hospital - Augusta, GA
February 2015 to April 2018
Sit with patients make sure they are in a safe environment.
Assist patients to bathroom
Assist patients with daily functions.
Take patients vitals signs.
Remove Foley catheters.
Draw labs, PKUs, glucose
Respond to the call system and answer telephone in a timely manner.
Enter and retrieve data from a computer, Epic system
Set rooms up for new patients.
Organize patient chart.
Data entry Representative
,-
Sprint Customer Service Remote
Sprint - Augusta, GA
April 2009 to January 2012
Added and activated devices to account
Educated customers of their account information
Encouraged customer to make payment if needed
Assisted customer with troubleshooting
Canceled accounts
Applied payments to accounts
Transferred to the correct department when needed
Offered new items to customers.
Lead Worker/ Supervisor
East Central Regional Hospital - Gracewood, GA
August 2001 to November 2011
20 staff supervised
Assigned duties to staff
Scheduled classes for staff for their certifications and training.
Assisted staff with bathing and feeding individuals
Made sure staff follow all policies and procedures.
Completed monthly and yearly evaluation for staff.
Make sure all documentation is complete in a timely manner.
Completed recorded notes for morning report
Typed and filed assessments such as medical assessments, Recreational, and social assessment
Skills
Type 50-60 words per minute (10+ years)
Great Communication skills (10+ years)
Advanced Computer skills (10+ years)
Multi-Line Phone System (7 years)
Prioritizing duties (7 years)
Scheduling
Bilingual
Training
Billing
Sales
Microsoft Excel
Receptionist
Filing
Microsoft Office
Epic
EMR Systems
Hospital Experience
Customer service
QuickBooks
Communication skills
Typing
Front desk
Windows
Help desk
Supervising experience
Medical records
Training & development
EMR systems
Hospital experience
Vital signs
Phone etiquette
Microsoft Word
Medical terminology
Epic
Sales
Customer support
Analysis skills
Mac OS• Data entry
Microsoft Office
English
Organizational skills
Certifications and Licenses
AED Certification
First Aid Certification
CPR Certification
CPI Certification
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