Customer Service Virtual / On Site Assistant

Courtney Y Johnson

**** * ****** ******* *** Apt 104

Milwaukee, WI 53209

M: 414-***-****

********@****.***

Objective

Gain an opportunity to grow from as Remote Service specialist, Data Manager, and or Virtual Assistant, with leadership developing intentions

Skills

20+yrs of Customer service experience

4+yrs Remote Agent

10+yrs in various healthcare services remote / Hybrid & Onsite Also 5+yrs experience in light industrial administrative functions

2yrs Lead staff experience

15+yrs Experience Scheduling, Document management, utilizing Electronic Health Record systems including not limited to EPIC

Insurance Verification, claims & billing explanation, canceling / enrolling in health insurance Medical Terminology knowledge, Industrial terms, Technical terms, Anatomy terminology, including not limited to coding, billing, & claims

Adept in following Guidelines for handling sensitive information according to HIPPA, including not limited to electronic transfer of specific sensitive data

● Proficiency with CRM software like Salesforce or Zendesk

● Knowledge of helpdesk and ticketing systems

● Experience with live chat and messaging tools

● Video conferencing skills using Zoom or Skype

● Collaboration tool skills using Slack or Microsoft Teams

● Ability to manage your time and the time of your customers efficient 2

Experience

7/24- PRESENT

Pelican Staffing- Milwaukee, WI 53206 - Part-time - Hybrid /Remote Customer Service Lead (Contract)

Manage online catering orders for corporate and employee functions utilizing POS system to communicate orders received, initiate billing and managing invoices AHS- Hybrid Customer Service Representative (P/T) -Milwaukee, WI - 11/20 -11/24 Assist clients with document management of service for homehealth care, maintaining privacy standards as required by HIPPA, liaison for client, provider, and health insurance agent(s) Adecco Staffing- Remote Claims Specialist-4/21-10/22- Milwaukee, WI (Contract)

Assist with claimants filing claims, document all tasks and communication with claimants . Utilizing multiple systems to including Salesforce to document all interactions, troubleshooting with claimant portal, and escalating claim issues.

Ranstad-Dentaquest-Member Services Agent Remote-Contract 11 /22-3/23-Milwaukee, WI

Assist customers in managing dental benefits, finding in network providers, benefit explanation, claims clarification, providing coverage information for dental services, preventive, and surgical. Education

Graduated: December 2002

Bryant & Stratton College Milwaukee Campus

Degree earned: Associates Degree Major- Medical Assisting REFERENCES AVAILABLE UPON REQUEST

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