Customer Service Real-Time

Dennis

Dalton, GA ***** 423-***-**** ******.*.*******@*****.***

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PROFESSIONAL

SUMMARY

Implemented Blue Kollar @ Universal Marketing.

Working with Inventure on the development of Blue Kollar, meetings weekly with Brent, David & Kevin to help with development. Training Customer service to production.

Excelled in problem-solving and Microsoft Excel, significantly reducing complaints by fostering team collaboration and implementing strategic solutions. Skilled in training and mentoring, demonstrating exceptional customer service and workflow management abilities.

Campbell Printing

Production from 1992 thru 1998

Estimating, purchasing, inventory from 1998 to 2011, sales added. Specifically TDG

Sales full time in 2018

Approximately $2.3 million yearly

2006 Implemented EFI Logic real-time system and training everyone. 2018 Implemented Enterprise real-time system and training everyone. SKILLS • Customer service

• Problem-solving

• Microsoft outlook, word, and Excel

• Customer focused

Adherence to high customer

service standards

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• Effective workflow management

• Account management

• Product knowledge

• Training and coaching

WORK HISTORY CUSTOMER SERVICE MANAGER/BLUE KOLLAR

Universal Marketing Services

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

•

Took ownership of customer issues and followed problems through to resolution.

•

Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

•

Reduced customer complaints, proactively addressing issues and implementing effective solutions.

•

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

•

• Supervised employees and assessed performances to determine training D

needs and define accurate plans for decreasing process lags. ESTIMATING/PURCHASING/INVENTORY/SALES

Campbell Print Center

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

•

Took ownership of customer issues and followed problems through to resolution.

•

Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

•

Reduced customer complaints, proactively addressing issues and implementing effective solutions.

•

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

•

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

•

EDUCATION Diploma 05/1984

Northwest High School, Tunnel Hill, GA

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