Product Manager Senior

Jordan Stuppy Email: *******@*****.*** Phone: 314-***-****

Summary Innovative product manager with several years of experience in launching market-leading products, collaborating with cross-functional teams, and enhancing user satisfaction. Renowned for driving a user-centric approach and analyzing key product metrics. Proven expertise in Agile methodologies and roadmap planning.

Education B.S. in Criminal Justice Emphasis in Administration and Law Enforcement Missouri Western State College, St. Joseph, MO

Professional Experience

Optum – United Healthcare, St. Louis, MO Senior Product Manager March 2018 – Present

Led product life cycle management and roadmap planning

Conducted UAT testing and implemented Agile and Scrum methodologies

Expertly utilized product management tools for roadmap visualization and task tracking

Interpreted user analytics to drive product enhancements

Facilitated communication between engineering, design, and marketing teams

Collaborated with DEV, Marketing, Bank, and Fraud Management teams

Utilized FIGMA UX Design and Confluence

Senior Implementation Specialist III March 2015 – March 2018

Managed the implementation of new clients and supported presales process by evaluating data files

Shadowed current Sales Engineer and assisted as needed

Initiated contact with clients to kick off the implementation process

Developed statements of work in collaboration with internal IT and clients

Tested client data and managed all communication with clients

Generated process documentation and ensured successful processing of client data

Business Analyst III Dec 2013 – March 2015

Acted as the primary communication liaison between Optum and contracted clients

Advised on development of client’s growth needs

Collected and analyzed business and client needs, and translated requirements into proper system specifications

Managed regional workflow to ensure successful transitions between sales, implementation, and support

Utilized programs such as SQL, Fox Pro, Form Designer, Oracle, HTML, JAVA, and EDI

First Bank, St. Louis, MO Regional Fraud Investigator Jan 2011 – Nov 2013

Conducted audits and quarterly reports, and made recommendations to mitigate potential risks

Analyzed transactions to identify internal and external fraud

Responsible for collections and reconciliation on fraud cases

Conducted internal/external investigations for 145 locations

Installed, supported, and maintained DVR, cameras, and alarms for branches

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