Customer Service Administrative Assistant

Anne Nduta Ngugi

P.O Box ***** Nairobi

Phone Contacts: 072*-******

E-mail: ***********@*****.***

I am an experienced Customer Service Assistant, accountable for providing excellent customer service. I am persuasive, decisive and practical with a demonstrated ability to support business/office operations. I have a proven track record of sound understanding of being a good employee.

oNurse Aid, Helma College, 2008

oBusiness Management, K.I.E.D, 2008

oK.C.S.E, Mean Grade B, Uthiru High School, 2002

oEffective management of operations that include administrative procedures

oHighly attuned to understanding and responding effectively to customers’ needs

oResults oriented – Effective at self planning and time management with minimal supervision in a highly collaborative team environment

oWell versed in Ms Office i.e. Ms Word, Excel, Access, PowerPoint and Internet usage

oStrong organizational skills; able to coordinate and manage a diverse array of responsibilities

oWillingness to learn and apply new skills

Nyayo House 2014

Administrative Assistant;

oEstablished strong relationship with clientele and managed all activities of customer service together with the administrative team

oProvided authorized information from the employee's personnel records when requested by a client or the management team

oWas responsible for assisting in the training of new staff on company’s’ procedures

oProvided status reports to management team and maintained an up to date electronic filing system

oProvided administrative support to the management team as well as assistance and backup support to the recruiting team

oHandled all outgoing and incoming calls on the main switchboard.

LifeSpan Chemist 2011- 2012

Customer Service Attendant;

oMaintained customers focus at all times and answered to customer’s enquiries using the standard guidelines.

oEnsured that all clients’ queries are well-investigated and resolved and escalated queries, if appropriate, to supervisor

oDeveloped and mentored new staff to satisfy customer service requirements

oMaintained professional strong working relationship with external and internal customers, colleagues and customer service management

oHandled the switchboard efficiently and effectively.

oCommunity service activities; Volunteers at Dagoretti Childrens’ Home

oTraveling

oSports

Please feel free to contact the under mentioned in regard to my competence, work ethic and performance

Mr. Davis Ngugi

Retired Lecturer,

Multimedia University

P.O Box 12219, 00100

Nairobi

Ms. Pauline Kirori

Officer, Imperial Bank Limited

P.O Box 360,00900

Kiambu

Tel: 072*-******

E-Mail *******.******@*****.***

Mr. Shimbwoni Haimba

Graphic Designer

Tel: 072*-***-***

Education & Professional Qualifications

Key Professional Skills

Professional Experience

Interests

Referees

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