Digital Marketing

Kaiesha Carrington

347-***-**** ~ *******.****@*****.***

OBJECTIVE

Digital Marketing and E-commerce Specialist skilled in CRM management, problem

solving, and cross-functional collaboration. Passionate about SEO, paid media, and

content marketing to drive growth and retention. Seeking to leverage analytical skills and

customer insights for impactful digital campaigns.

HIGHLIGHTS

Advanced SEO Techniques - CRM Management Expertise - Digital Campaign Optimization -

Social Media Strategy - Data-Driven Decision Making – Ads Management

PROFESSIONAL EXPERIENCE

Account Specialist March 2023- Feb 2025

Highspot

• Sales lead generation: generated sales leads through cold calling and other

outreach methods such as email marketing, content marketing, social media

engagement, referrals and advertising.

• Assisted in contract negotiations and ensuring compliance with company policies

and client needs.

• Provided excellent customer service ensuring client satisfaction and building strong

relationships.

• Maintained organized client records and documentation, ensuring confidentiality

and compliance with relevant regulations.

Content Support Specialist March 2022- Feb 2023

Nayya

• Provided content management and support with quality assurance,

troubleshooting, metadata management, content scheduling, and content

workflow.

• Assisted with writing, editing, and formatting content (text, images, videos).

• Performed background research and gathered information for content creation.

• Reviewed and refined content for accuracy, grammar, and style.

• Created and maintained content templates for eUicient production

Customer Relations Specialist Sep 2019- Feb 2022

Patreon

• Handled customer questions and concerns via phone, email, chat, and other

channels while providing information on products, services, and policies.

• Developed and maintained strong relationships with customers and analyzed

feedback to identify areas for improvement.

• Maintained accurate and organized customer interactions and transaction records

while tracking customer issues and follow-up actions.

• Collaborated with internal teams and other departments, such as product and

engineering teams, to improve customer experience.

EDUCATION

Full Sail University, Orlando, FL Graduation - Expected 2027

Associates- Digital Marketing

B.S Business Administration

Relevant Coursework: Digital Marketing Strategies, E-commerce Management, Consumer

Behavior Analysis

Soft Skills:

Analytical Thinking, Creativity & Innovation, Communication Skills, Problem-Solving,

Adaptability & Willingness to Learn, Time Management & Organization, Collaboration &

Teamwork, Customer-Centric Mindset, Attention to Detail, Persuasion & Negotiation

CERTIFICATIONS

Google Digital Marketing & E-commerce Professional Certificate

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