Customer Service Medical Device
Resume:
DAVID BASTOCK
Akron, OH *****
**********@*****.***
Immediately Available! Actively looking for a new opportunity! Widely experienced with a demonstrated history of working in both retail and
Medical device industries. Skilled in Operations
Authorized to work in the US for any employer
Work Experience
Receiving/Reverse Logistics TM
Target-Fairlawn, OH
November 2020 to October 2024
• Work with vendors maintaining open lines of communication
• Responsible for processing anything being shipped to or from Target verifying the appropriate receipts, credits, and damaged/defective items are accurately processed.
• Responsible for environmentally sensitive item management ESIM process at the store by following proper procedures and maintaining compliance with applicable laws and regulations.
• Deliver an exceptional guest experience by engaging the guest and prioritizing the guest’s needs over tasks.
General Merchandise Expert
Target-Fairlawn, OH
June 2019 to November 2020
• Assisted customers in locating and selecting merchandise, providing exceptional customer service
• Maintained a clean and organized sales floor, properly displaying and stocking products
• Cashiering
• Achieve daily sales goals, product promotion and upselling
• Inventory management, receiving, restocking shelves, audits
• Customer Inquiries/Product Details
• Set Planograms, Sales Planners, and Sale Displays
• Assisted in conducting physical inventory counts on a regular basis
• Trained new hires on store policies, procedures, and best practices
• Conflict Reolution
Backroom / Logistics Team Member
Target-Cleveland, OH
October 2011 to June 2019
• Responsible for keeping merchandise organized and accessible
• Driving sales by pulling merchandise quickly and accurately
• Maintaining product location accuracy and on-hand quantities
• Working independently and as a team
• Uses excellent planning and organizational skills to maintain efficiency and a safe working environment Regional Technical Manager
Centers for Dialysis Care-Cleveland, OH
December 2011 to January 2013
• Responsible for technical operations of 5 dialysis clinics
• Responsible for updating and standardizing water plants to meet current state codes and standards.
• Writing and implementing new policies and procedures at facilities
• Developing training curriculum and responsible for training staff
• Fiscal responsibility for units within assigned region Manager, Anesthesia & Biomedical Services
Akron Children's Hospital-Akron, OH
March 1997 to October 2010
• Managed all Anesthesia and Biomedical support services for the Surgical and Anesthesia Department.
• Budgeting, cost containment, inventory control, new product evaluations,
• Staff in-servicing and development, and developed the department from two people to a staff of six people, including creation of career paths, establishing policies and procedures, and staff training.
• Medical Equipment Service / maintenance including: managing all phases of medical equipment and supply selection; materials management; equipment inventory and service management.
• Supervised the technical requirements for several construction projects,
• Contract negotiation, Capital Budgeting, Inventory acquisition
• Implemented all phases of an electronic medical record including selection and troubleshooting of computer equipment, and software elements.
Lead Site Technician/Site Manager
Medical Integrated Services-Akron, OH
March 1988 to May 1997
• Biomedical repairs and maintenance to client hospitals
• Developed sales of contracted services, and maintained client contracts to meet sales and budget goals.
• Coordinated other technicians performing services in client for hospitals
• JCAHO Liaison
• Contract Negotiation/
• Clinical Engineering consultations
• First recipient of the MIS - President's award for giving more back to clients and the company, than I took.
Education
Bachelors program in Business Management
University of Phoenix - Remote
January 2005 to December 2007
Bachelor's Program in Business Management; Management, English, and Accounting
The University of Akron - Akron, OH
January 2004 to December 2005
Associates in Biomedical Technology
Stark State College - Canton, OH
September 1988 to December 1990
Diploma in Electronics Technology
National Institue of Technology / Electronics Technology - Cuyahoga January 1987 to December 1988
Bachelor's Program in Computer Science
The University of Akron - Akron, OH
September 1984 to December 1986
Links
http://www.linkedin.com/in/davidbastock
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