Chief of Staff to CHRO Director of Programs Management

Page *

Pamela Jackson **************@*********.*** • 469-***-****

LinkedIn • Dallas, TX

Human Resources Chief of Staff

Visionary and goal-oriented HR leader and trusted executive advisor with extensive experience driving organizational transformation across multiple industries.

Proven track record of aligning human capital strategies with business objectives while managing multi-million-dollar budgets with precision. Adept at leading high-performing teams through complex change initiatives, demonstrating exceptional project management and stakeholder engagement skills. Combine strategic insight with tactical execution to deliver measurable results. Skilled at navigating ambiguity, identifying opportunities, and providing decisive counsel to C-suite executives. Bring a unique blend of operational excellence and people-focused leadership to drive sustainable organizational growth. Areas of Expertise

• Change Management

• Project Management

• Budget Administration

• Workforce Optimization

• Talent Acquisition & Retention

• Cross-Functional Collaboration

• Employee Engagement

• Performance Management

• Strategic Planning & Execution

• Executive Leadership Development

• HR Systems Implementation

• Risk Assessment & Mitigation

Career Experience

JCPenney, Dallas, TX

Chief of Staff Director of Project Management

2022 — Present

Direct multifaceted support to CHRO, enabling strategic focus while identifying and mitigating potential issues. Lead project management team by defining scope, monitoring timelines, and identifying risks. Develop change management strategies addressing the human aspect of organizational transitions including business processes, systems, job roles, and structure modifications. Oversee HR budget, monitor performance, and manage contract processes. Partner with HR leaders on talent initiatives including engagement, selection, onboarding, and performance management.

• Led and completed the implementation of WorkJam, a unified digital workplace solution designed to connect and empower deskless employees through a single, comprehensive platform, valued at $3M annually.

• Demonstrated excellent fiduciary expertise managing the HR $38.5M fiscal budget.

• Improved delivery for more than 30% of projects by successfully adhering to the project and change management methodologies.

Dress for Success (Non-Profit), Dallas, TX

Chief Executive Officer (CEO)

2021 — 2024

Provided inclusive, transparent executive leadership supporting the organization's mission as defined by the Board of Directors. Assumed responsibility for community impact while crafting strategies to increase capacity and secure necessary funding. Cultivated donors and corporate partners while promoting organization-wide fundraising culture. Oversaw operations, mentored team leaders, and supervised Senior Leadership with established goals. Managed budget ensuring sustainability to meet current and projected program growth.

• Led organization to a 50% increase in annual donations, raising over $800K to support community programs. HRQ Consulting, Dallas, TX

Senior Managing Consultant

2018 — 2022

Spearheaded expertise in strategic planning, business transformations, and workforce initiatives while managing global Human Capital roadmaps. Served as independent decision-maker and senior management resource while executing client objectives through frontline coaching. Built client relationships driving revenue growth while managing $1.5M+ project budgets and cross-functional teams. Provided specialized PEO consulting services and performed Interim HR Director responsibilities including compensation, benefits, international resource management, and HR systems implementation.

• Collaborated with clients to identify business challenges and develop tailored solutions, resulting in a 30% increase in operational efficiency.

• Led cross-functional teams in the execution of projects, ensuring timely delivery and adherence to budget constraints. Page 2

Deloitte, Dallas, TX

Senior Human Capital Consultant

2015 — 2018

Orchestrated global management consulting focusing on organizational change vision for Workday, SAP, Oracle and Integrated Eligibility implementations. Led teams delivering high-value services while defining processes and creating detailed project plans. Specialized in organizational design, technology adoption, and client relationship management. Directed change management initiatives enabling readiness for organizational target state transitions while identifying new business opportunities from existing clients.

• Defined and managed the Master Project Plan using a hybrid agile/waterfall methodology, established a governance framework, and maintained a weekly work management cadence to ensure timely completion of deliverables and achievement of milestones.

• Conducted market research and data analysis to inform clients on strategic decision-making. Accenture, Dallas, TX

Human Resource & Strategy Consultant

2012 — 2015

Implemented strategic direction for Organizational Change Management supporting Workday, SAP and PeopleSoft implementations. Provided global consulting services combining industry knowledge with capabilities in Strategy, CRM, Operations, Training, Risk Management, and Communications. Managed scope, work plans and deliverables while collaborating with program leadership on dependencies and timelines to ensure standardized HR/Payroll services.

• Assisted in the development of strategic plans for clients across various industries, focusing on process optimization and cost reduction.

Additional Experience

Human Resource Director, Ingersoll Rand, Tyler, TX Regional Human Resource Director, DeVry University, Dallas, TX Human Resource Director, True.com, Irving, TX

Regional Human Resource Director, Empire Today, Chicago, IL Regional Human Resource Director, Cox Communications, Wichita, KS Manager - Human Resource & Operations, Proxy Communications Inc., Wichita, KS Recruiter Personnel Manager, US Air Force, McConnell AFB KS Education

Juris Doctorate

Concord Law School Purdue Global, Los Angeles, CA

Master of Arts in Human Resource Management

Webster University, St. Louis, MO

Bachelor of Science in Administration of Justice

Wichita State University, Wichita, KS

Licenses & Certifications

Certified Trainer Facilitator - Development Dimensions International (DDI) Professional in Human Resources Certification (PHR) Six Sigma Green Belt

Technical Proficiencies

Workday SAP SuccessFactors PeopleSoft HR and Payroll MS Office Suite Microsoft Project Visio ADP Workforce Now KRONOS Ceridian Great Plains E-Verify Work brain Timekeeping Hodes and iCims-Applicant Tracking Systems State Integrated Eligibility Systems Monday.com Work Jam Smart Sheets

Contact this candidate