3rd Shift Security Supervisor: Patrol & RSOC / Telco Technician OPT
Resume:
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Grant Gallagher
THE HAVEN, **** Terrain Street Malvern, PA 19355-8818 717-***-****
Summary
Highly motivated security professional.
History of Criminal Justice with strong communication, leadership, and teamwork skills. Dedicated to public safety and excited to contribute to a dynamic team. Ready to embrace challenges and committed to ongoing professional growth. I am continuing to acquire a very high amount of Certificate courses in Security, Safety, Customer Service and Risk Management.
Skills
• Tactical K9 Trama TCCC
• X-Ray (w/ 3mode: “Color-Contrast”)
• Metal Detection: Wanding & Arch (CIEA)
• Anti - Terrorism 1, 2, & 3.
• Counter - Terrorism
• M.O.A.B.
• Emergency Response
• C.P.R. /A.E.D./1st Aid (HSI cert. until 12/2025)
• O.S.H.A. 10 hour Certified
• Situational awareness
• Security Protocols
• Surveillance Systems
• Incident Reporting
• Mobile, Static, and dynamic, Patrolling
• Continuous Improvement Mindset
• Observation
• Teamwork
• Time Management
• Conflict Resolution
• Communication
• Customer Service: Industrial, Enterprise & Malls
• Small Arms Vast Experience
Experience
ALLIED UNIVERSAL SECURITY (SHIFT SUPERVISOR / RSOC & PATROL) 10/2023 – present DePuy Synthes (J&J) West Chester, PA
• Conduct routine and prescribed searches.
• Administrative duties, such as: accident/incident reports, daily activity logs, training logs, daily vehicle inspection & maintenance logs and LYTX.
• Act as a liaison with client and Allied Universal field management.
• Manage personnel entry, oversee contractor check-ins and security patrol documentation requirements.
• Mobile & Foot patrol.
• Monitor alarms, respond to incidents, and maintain detailed logs for emergency procedures.
• RSOC-CCTV and alarm monitoring.
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SECURITAS AB (SECURITY LIEUTENANT: 3RD SHIFT) 10/2021 – 10/2023 Johnson Matthey “Nobel Metals Plant” – West Chester, PA
• Supervisor security team of 3-8 officers.
• Ensure facility/production campus and personnel safety through meticulous patrols, inspections, and hazard resolution.
• Manage personnel entry, oversee contractor check-ins and security patrol documentation requirements.
• Coordinate various employee development activities.
• Monitor alarms, respond to incidents, and maintain detailed logs for emergency procedures.
• Account for DAR.
• Personal responsibility for 302 cameras including maintenance and repair.
• Demonstrate 24/7 availability, maintaining constant communication with superiors and adhering to strict safety protocols.
• Conduct daily start-up meeting with officers and clients. ALLIED BARTON CONTRACT SECURITY (SECURITY OFFICER) 07/2015 - 11/2015 Johnson & Johnson Plant - Lititz, PA
• Ensure facility (1.5 mil sq ft) and personnel safety through meticulous patrols, inspections, and hazard resolution.
• Manage personnel entry, verifying C.B.T. compliance, and oversee contractor check-ins with access badge issuance.
• Monitor alarms, respond to incidents, and maintain detailed logs for emergency procedures.
• Demonstrate 24/7 availability, maintaining constant communication with superiors and adhering to strict safety protocols.
MAINTENANCE OF HIGH BAY CARTON STORAGE AREA 02/2014 - 07/2015 QVC Distribution Center Lancaster, PA
• Safely operated cranes, robotics, and other material handling equipment in a 7-story high bay facility, handling boxes weighing 50 lbs. and under.
• Conducted regular inspections and promptly addressed any alarms, equipment wear, damage, or malfunctions.
• Collaborated with the material handling team to efficiently load and unload boxes from racks, ensuring adherence to safety protocols.
• Followed established procedures for safe material storage and retrieval, maintaining a clean and organized work area for optimized workflow.
• Utilized approved climbing equipment and safety protocols to ascend and descend in the high bay facility, supporting material handlers and ensuring a safe working environment. DISPATCHER & CABLE TESTER 12/2004 - 2013
Verizon Telecommunications - PA
• Career perfect attendance: rewards & bonuses
• Regular customer service recognitions
• Respond promptly to emergency service calls and coordinate resources for swift resolution.
• Manage diverse phone lines, including "911" calls from all Pennsylvania counties and redirect calls to correct offices in other states as needed.
• Collaborate with Delaware's fire departments, police, and 911 services to support emergency response efforts.
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• Conduct thorough testing and inspection of air cable systems to ensure reliability for trunk lines (they Connect each Central Office to the next: “Each area/town”.) in PA, DE, WVA & MD.
• Troubleshoot and resolve alarms and communication losses in cellular lines, collaborating with "Tower Climber" companies for efficient problem-solving.
SERVICE TECHNICIAN and Lineman 1998 - 2004
Lancaster, PA
• Service Installation and Maintenance: Proficiently install and maintain business and residential services, ensuring optimal functionality and minimal downtime.
• Emergency Response Specialist: On-call 24/7 for "Red Zones" and state-of-emergency situations, swiftly restoring services during storms and adverse weather conditions.
• Safety and Compliance: Strictly adhere to OSHA & PUC safety regulations, identifying hazards and implementing protocols for the protection of the public and team members.
• Exceptional Customer Focus: Prioritize customer satisfaction and public welfare, delivering top-notch service experiences and maintaining a strong rapport with clients. The customer service recognitions would be entered and sent to management to print off to us in the field, every week as I averaged at 7 per week in my annual reviews during my time there.
• Effective Investigator: Skilled in wiretap investigations, ensuring legal compliance, confidentiality, and coordination with law enforcement agencies.
• Self accountability throughout my career as “you have to be the same person 24/7, not just on or off duty”. Education and Training
North Country Community College - Saranac Lake, NY Criminal Justice
DeSales University - Allentown, PA
Criminal Justice
911 Tactical Medicine - Burnet, TX.
Tactical K9 Trauma TCCC Medic
( Additional Education information and references listing is readily available upon request).
Contact this candidate