Customer Service Home Sales
Resume:
Ralph M. Daniele
Aztec, NM 87410
*********@*****.***
Professional Summary
Results-driven customer service and sales professional with over 30 years of experience delivering exceptional client experience, driving revenue growth, and building lasting customer relationships. Adept at identifying customer needs, providing tailored solutions, and exceeding sales targets. Proven ability to lead, train, and motivate teams to achieve organizational goals. Strong problem-solving skills, effective communication, and a commitment to service excellence.
Work Experience
August 2021 to Present
Marriott, Durango CO
Kitchen Manager and Head Chef
Responsible for managing inventory and placing grocery orders, ensuring timely delivery of all ingredients needed for the kitchen and menu preparation
Designed and created unique, seasonal menus by incorporating regional flavors and global culinary influences, enhancing the dining experience while appealing to diverse tastes and preferences
Created and presented visually appealing dishes, ensuring each plate reflected the quality of the food and enhanced the dining experience
Provided exceptional customer service by assisting guests with special dietary needs, addressing inquiries, and fulfilling special requests to ensure a memorable and comfortable stay
Hired, trained, and led kitchen staff to maintain smooth operations and high food quality
June 2013 to July 2020
Favers Homes
Farmington, NM
Home Sales Consultant
Delivered exceptional customer service throughout the home sales process
Collaborated on custom home designs tailored to individual client needs
Drove home sales through a consultative approach and market expertise
Managed pre-delivery site inspections, ensuring compliance with codes and regulations
Coordinated construction teams, delivery services, and clients to ensure smooth project delivery
Facilitated mortgage loan processes by working closely with financial institutions and customers.
June 2004-June 2013
San Juan County Detention Center
Correction Officer
Conducted regular inmate counts and coordinated meal distribution
Safely escorted inmates to and from the medical unit
Supervised road crew operating outside the detention center
Enforced discipline and maintained a secure environment among inmates
Executed lockdown procedures to ensure facility safety.
2002-2004
Webb Toyota
Farmington, NM
Car salesman
Delivered exceptional customer service throughout the sales process
Managed custom vehicle orders to meet client specifications
Maintained clear, ongoing communication with clients to ensure a seamless buying experience
Facilitated auto financing by coordinating with financial institutions to secure loans
1999-2001
High County Auto Sales
Farmington, NM
Car salesman
Delivered exceptional customer service throughout the sales process
Managed custom vehicle orders to meet client specifications
Maintained clear, ongoing communication with clients to ensure a seamless buying experience
Facilitated auto financing by coordinating with financial institutions to secure loans
1994-2000
The Farmington Daily Times
Texas-New Mexico Newspapers
District Manager
Directed sales operations to drive revenue growth
Oversaw customer care initiatives to maintain high service standards
Coordinated distribution channels to optimize logistics efficiency
Supervised a team of 60 newspaper carriers, ensuring timely delivery
Resolved customer complaints and concerns to enhance overall satisfaction
Implemented newspaper and education program
In 2000, the Post Intelligencer and the Seattle Times went on strike and I stepped in during that strike in Washington state as district manager to ensure operations ran smoothly during strike.
1995-2015
Independent Bounty Hunter
Collaborated with bail bonding companies to locate and apprehend individuals who failed to appear in court
Conducted comprehensive investigation to locate clients and secure their timely court appearances
Ensured the safe and lawful return of individuals in compliance with all legal protocols
Silver Circle Award - Marriott Ratings: Elevated Fairfield Inn's customer service ranking from #560 to #5 out of 1,140 locations, earning the prestigious Silver Circle Award.
Ron Goodson 505-***-**** phone line repairman
Cruz Anderson 505-***-****- owner operator Heart and Soul Tattoos
Danny Cochia 203-***-**** Chef
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