Restaurant Manager, office manager/administrator
Resume:
KAROLINE WILSON
Edmonton, AB T*J T*J *L* T*J *L*
*********@*****.***
Highest Level of Education: Secondary School
PCP CERTIFICATION-Mount Royal University
RHN CERTIFICATION-CSNN
Willing to relocate: Anywhere
Personal Details
Highest Level of Education: DCS / DEC
Work Experience
FOH Manager
Boston Pizza Ice District-Edmonton, AB
January 2025 to Present
• Recruiting, training, and supervising staff
• Teaching staff how to provide excellent customer service
• Identifying and encouraging staff strengths
• Helping staff improve their weaknesses
• Ensuring compliance with health and safety regulations and food and beverage laws
• Communicating effectively with the general manager
• Facilitating a smooth line of communication between the servers and the kitchen FOH General Manager
Workshop Eatery (Contract)-Edmonton, AB
May 2024 to January 2025
• Provide top-quality customer service to guests
• Promote a positive dining experience.
• Coordinate with back of house team to ensure timely service.
• Take reservations, manage seating, and handle any customer complaints or special requests.
• Schedules for staff
• Ordering and maintaining inventory for daily consumption and special events
• Assist organizing large events (staffing, special supplies/equipment) coordinate food and menus with BOH
• Recruitment, on-boarding all new staff
Office Administrator
Therapeutic Body Concepts-Edmonton, AB
October 2023 to August 2024
Billing extended insurance and collections procedures Records management
Verification of patient eligibility and claims status with different insurance companies Schedule appointments and confirm bookings
Office support (phones/faxing/filing/scanning)
General cleanliness and maintenance of reception area Works with Jane software
Office Administrator
Stride Sports & Physiotherapy-Edmonton, AB
August 2023 to January 2024
Billing extended insurance and collections procedures Records management
Verification of patient eligibility and claims status with different insurance companies Scheduled appointments and confirmed bookings
Office support (phones/faxing/filing/scanning)
Assisted in multiple MVAs and WCB claims
General cleanliness and maintenance of reception area Worked with Jane software
Office Administrator
Chipperfield Chiropractic and Wellness/Redefined Health-Edmonton, AB January 2022 to August 2023
Duties include answering phones, greeting and directing patients to appropriate areas, booking appointments, billing and submitting insurance claims, cleaning duties and preparing treatment rooms.
(General cleaning of clinic/rooms, laundry)
Opening and closing of clinic
Assisting the Dr wherever he needed
Building new patient files with all the necessary paperwork MVA's, WCB
Receiving patient payments
Reconciling daily payments from insurance providers End of Day balancing
Helping with the general flow of the waiting area (patients in/out) Making patients comfortable in examination rooms with clay heat, cooling packs, pillows, blankets as needed
Used the program ChiroSuite for appointments/billing/recon General Manager
Rose and Crown-Edmonton-AB
January 2015 to December 2017
Closing Supervisor, in charge of training new hires, part time office manager. Would often bartend and serve the whole room myself.
Basic cleanliness of restaurant and daily/weekly side duties worked my way up to General Manager.
Recruiting/training/onboarding new employees
Maintaining acceptable labour %
Handling and resolving customer complaints
Working with shareholders to increase sales
Cocktail Waitress/Bartender
ROSE AND CROWN PUB-Edmonton, AB
January 2013 to December 2017
Taking and filling guest orders accurately
Making drinks to order
Caring for very large parties with specific needs/instructions Creating a large regular customer base
Assisting with scheduling and managing appropriate cuts on the floor Open-closing the establishment
Cleanliness of bar and daily side duties
Payroll Manager
Delta Bow Valley Hotel-Calgary, AB
January 2011 to December 2013
Oversaw payroll for the entire staff of the hotel
Assisted with accounts reconciliation
Calculated vacation/sick time/bereavement/severance filled out ROE's, final pay
Cocktail waitress
Melrose Cafe & Bar-Calgary, AB
January 2004 to December 2013
Full time lounge waitress was also a trainer to new hires. Was voted employee of the year three years in a row. Basic cleanliness of establishment and daily side duties Administrative Assistant
Metropolitan Grill-Calgary, AB
January 2004 to March 2005
Daily Cash out reconciliations, including Daily Cash deposits Basic data entry of daily hours, FOH expenses, pay Count and balance all floats for daily transactions Pay bills/reconciliations
Lounge Server, Bartender, Floor Manager/Office Manager, Regional Trainer, Office Manager/Administrator
Earl's Restaurants-Calgary, AB
January 1995 to December 2004
I oversaw payroll and the daily cash deposits as well as training of all the other restaurants in the region to do the same.
Paid bills, reconciled payments made to the restaurant I was the closing manager/server/ bartender for the lounge/bar full time also. Education
DEC in Payroll
MOUNT ROYAL UNIVERSITY - Calgary, AB
September 2011 to January 2013
DEC in Nutrition
Canadian School of Natural Nutrition - Calgary, AB September 2007 to June 2009
Skills
• Assistant Manager Experience
• Management
• Restaurant Management (5 years)
• Host/Hostess (3 years)
• Schedule management
• Store Management Experience
• Interviewing
• First Aid Certified
• Bartending (10+ years)
• Accounting
• Records Management (5 years)
• Filing
• Jane Software
• Chirosuite Software
• Customer service (10+ years)
• Human Resources
• Office Management (5 years)
• Supervising Experience (5 years)
• Account Reconciliation
• Administrative experience (8 years)
• Accounts Receivable
• Work well under pressure (10+ years)
• Guest Services
• Payroll (3 years)
• POS (10+ years)
Certifications and Licenses
PCP Certification
Present
RHN DESIGNATION
ProServe April 2024 to April 2029 Food Handler Certification April 2024 to April 2029 CPR Certification April 2024 to April 2026 Reel Facts June 2024 to June 2029
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