Customer Service Data Entry

Carl E Grose III

Hampton, VA ***** • 757-***-****• ************@*****.***

Summary

Highly skilled and entrepreneurial Business Owner with a strong background in IT, blending expertise in technology with a passion for driving business success. With 25 years of experience in managing operations, developing strategic plans, and implementing innovative solutions, I excel in creating and optimizing business processes while leveraging technology for growth. Adept at leading cross-functional teams, overseeing day-to-day operations, and providing IT support and solutions that enhance efficiency and profitability. Known for strong problem-solving skills, a customer-first approach, and the ability to adapt to ever-evolving tech landscapes. Committed to delivering high-quality service and driving business growth through technology-driven initiatives. Areas of Expertise

• Business Strategy & Operations Management • Customer Service • Leadership • Time Management • IT Solutions & Support • System Integration & Network Management• • Proficient in Catia Education

Thomas Nelson Community College, Associates Degree May 1992 Major: Drafting and Design

Kecoughtan High School, High School Diploma Jun 1989 General Studies

Certifications

Enterprise Cyber Security Certification Oct 2018

Professional Experience

Money Clip, Inc. •Hampton, Virginia • Mar 2012- Feb 2025 Key Positions Held:

Owner and Operator

Buy, sell, and appraise a wide variety of items, including jewelry, electronics, tools, and collectibles, ensuring accurate pricing and fair offers.

Manage and maintain inventory records, ensuring all items are properly cataloged and tracked for security and business purposes.

Provide excellent customer service by answering inquiries, negotiating prices, and ensuring a positive experience for both buyers and sellers.

Ensure compliance with local and state regulations regarding pawn transactions, including proper documentation, licensing, and reporting.

Manage financial records, including daily sales, expenses, and cash flow, while ensuring profitability and budgeting efficiency.

Carl Grose Resume, Page 2

Elisa’s Shoe Palace •Hampton, Virginia • Jan 2020- Feb 2025 Key Positions Held:

Owner and Operator

Manage daily operations of the shoe store, ensuring efficient inventory management, customer service, and staff supervision.

Curate and maintain a diverse selection of high-quality footwear, keeping up with trends and customer preferences.

Develop and implement pricing strategies to ensure competitive and profitable sales while maintaining product quality.

Train, motivate, and supervise a team of sales associates, ensuring excellent customer service and product knowledge.

Handle purchasing and vendor negotiations, managing supplier relationships to maintain stock levels and secure favorable pricing.

Monitor and control inventory turnover, conduct stock audits, and handle restocking to ensure minimal out-of- stock situations.

Anna’s Italian Restaurant •Hampton, Virginia • Jan 2008- Dec 2011 Key Positions Held:

Owner and Operator

Develop and maintain an authentic Italian menu, including creating new dishes, sourcing quality ingredients, and ensuring seasonal menu updates.

Manage inventory, ordering supplies, and controlling food costs to ensure profitability while maintaining high food quality.

Lead and train restaurant staff, including chefs, servers, and kitchen personnel, fostering a positive and efficient work environment.

Handle customer relations, including addressing concerns, managing reservations, and ensuring an exceptional dining experience for all guests

Maintain vendor relationships to ensure timely delivery of fresh, high-quality ingredients and supplies

Oversee restaurant ambiance and décor to create an inviting, authentic Italian dining experience for customers. Maria’s Bakery • Hampton, Virginia • Nov 1996– Jan 2011 Key Positions Held:

Owner and Operator

Oversee daily operations of the bakery, ensuring the efficient and smooth running of all aspects of the business, including production, staffing, and customer service.

Develop and implement creative menus, including seasonal and specialty baked goods, to attract and retain customers.

Handle customer inquiries and resolve complaints in a professional and timely manner, ensuring customer satisfaction and loyalty.

Create and manage marketing and promotional strategies to drive sales, including social media campaigns and local community events.

Monitor financial performance, including budgeting, cost control, and setting competitive pricing strategies to maximize profitability.

Carl Grose Resume, Page 3

Federal Mogul • Hampton, Virginia •June 1997 – May 1999 Key Positions Held:

Designer

Develop and design automotive components and systems using CAD software (such as CATIA, AutoCAD, or SolidWorks) for various vehicle applications

Create detailed design drawings, 3D models, and prototypes, ensuring all components meet quality, safety, and performance standards

Assist in the design and development of new products, including analyzing design feasibility, cost, and manufacturability

Conduct design validation and testing to ensure products meet industry regulations and customer specifications.

Plan out tasks, delegate responsibilities, pinpoint bottlenecks, and establish due dates. Newport News Shipbuilding • Newport News, Virginia • June 1992 – May 1997 Key Positions Held:

Designer

Collaborate with engineers and senior designers to develop detailed design drawings and 3D models for shipbuilding projects.

Create, modify, and update technical drawings and specifications for various ship components, including structural, electrical, and mechanical systems.

Use CAD software (AutoCAD, CATIA, or similar) to generate precise and accurate design plans that adhere to industry standards and safety regulations.

Assist in the development of technical documentation, including design packages, installation guides, and maintenance manuals.

Support the preparation of design solutions that meet budgetary constraints, timelines, and project objectives.

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