Front Desk Holiday Inn

Work Experience

Front Desk Associate

Holiday Inn Express & Suites – Bowmanville

May 2021 – March 2025

● Warmly greeted and efficiently checked in/out guests, ensuring a seamless arrival and departure process.

● Managed guest reservations, processed payments, and ensured accurate billing using Micros PMS and Opera Property Management Systems.

● Answered phone calls, resolved guest inquiries, and directed them to the appropriate department when needed.

● Coordinated special requests, including guest accommodations, billing arrangements, and late check-outs, maintaining flexibility and attention to detail.

● Addressed and resolved guest complaints or issues in a timely manner, enhancing overall guest satisfaction.

● Maintained front desk operations by ensuring essential materials (brochures, forms, documents) were stocked and readily available.

● Processed guest mail, packages, and messages with careful attention to accuracy and prompt delivery.

● Monitored VIP and loyalty program member arrivals, ensuring an exceptional check-in experience.

● Consistently maintained a professional appearance in accordance with hotel grooming standards.

Front Desk Receptionist

Holiday Inn Express & Suites – Bowmanville

Dates of Employment: May 2021– March 2025

● Managed guest check-ins/check-outs while upholding high standards of service.

● Utilized Microsoft Windows XP to efficiently manage front desk tasks and guest transactions.

● Handled guest payments and billing, ensuring accurate records and transactions.

● Coordinated with housekeeping and maintenance to fulfill guest requests and ensure timely resolution of concerns.

● Assisted with administrative tasks such as preparing reports, processing feedback, and handling guest communications.

● Provided guests with detailed information on hotel amenities, services, and local attractions, enhancing their overall experience.

Skills & Key Achievements

● Effective Communication: Excellent verbal and written communication skills, adept at interacting with diverse guests and team members.

● Property Management Systems (PMS): Proficient in Micros PMS and Opera systems for smooth check-in/check-out processes, reservations, and guest request management.

● Computer Skills: Proficient in Microsoft Windows XP, MS Office Suite, and hotel management software.

● Guest Service Excellence: Dedicated to delivering a superior guest experience through proactive service and resolution of guest concerns.

● Multitasking & Time Management: Skilled in managing multiple tasks and prioritizing in a fast-paced, dynamic hotel environment.

● Team Collaboration: Experienced in working closely with housekeeping, maintenance, and other departments to ensure high guest satisfaction and operational efficiency.

Education

St Stephen's Secondary School

Completed and attained High school Diploma

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