Project Management Senior Director
Resume:
DR. REBECCA PAYNE
***@***************.***
Summary
• 15+ years of expertise in Technical Program Management.
• Project Management Institute member since 2010.
• Proficient in leading projects centered around IT Strategy, Data Warehousing, Software Development, new Product Implementation, Network Architecture, and Disaster Recovery.
• Years of experience in environments using Tableau, SQL, Confluence, React Native, and Jira.
• Comfortable managing 20+ projects at a time using various PM software.
• Change Advisory Board member.
• Excels at understanding the technological needs of an organization and putting those needs into viable action plans.
• Excels at formulating technology strategies while considering expansion and resourcing needs.
• Proficiently creates practical and achievable plans, within budget, and in adherence to timelines for infrastructure or application projects.
• Exceptionally strong at assessing the needs of senior management and using her team to best meet those needs and requirements. Experience
Adjunct Professor Level 2– DeVry University
Oct. 2024 – Present
Teaching undergraduate and graduate courses in business and management. Sr. Technical Program Manager – WeWork Inc.
Sept. 2021 – Aug. 2024
Responsible for program delivery, process engineering, defining strategy, and execution of technology transformation along with a desire to relentlessly champion best practices defining methods and procedures to deliver technical program, project, process, and operational effectiveness technology applications. Responsible for network architecture projects for buildings, including wireless initiatives, router upgrades, firewall upgrades, and telecommunications transitioning in EMEA, APAC, USC, and Canada. Also responsible for application installation, customization, and training.
• Delivered office and desk-booking applications for clients using WeWork proprietary software and Yardi proprietary software.
• Manage the installation of a managed service provider for the Network Operating Center (NOC) and Global Service Desk.
• Manage the implementation of Dialpad telephony across the US, Canada, EMEA, APAC, LATAM, and South Africa for Sales, Service, and Security organizations.
• Represented the PMO on the Change Advisory Board.
• Define methods and procedures to deliver technical program, project, process, and operational effectiveness for the Salesforce platform.
• Own the delivery of all phases of complex programs and projects that span Product, Design, Engineering, Operations, Network Operations, Telecommunications, and Service Desk teams with dependencies across other organizations.
• Design, implement, operationalize, and track processes across teams, products, services, and vendors to deliver program scope by utilizing program management and process engineering expertise.
• Agile frameworks, hybrid approaches, tools, and techniques.
• Simultaneously manage and drive the delivery of multiple Salesforce programs, projects, and process engineering initiatives.
• Contribute to the planning, development, and implementation of cross-functional transformation programs globally across the entire company. Program/Project Management Consultant – RCS Corporation for Mott MacDonald Sept. 2019 – Jan. 2021
Senior Project/Program Manager responsible for project strategy, planning, scheduling, management, business analysis, and client engagement for the new development of the Transportation Asset Management System for the New Jersey Department of Transportation using GIS software integrated with mobile technology (React native). Led compliance tracking for ISO 27001 audit compliance. Provided budget solutions, resource planning, and resource management to oversee a $2M project budget.
• Managed the project using Agile methodology for project management and SDLC.
• Developed the project strategy and all project plans using MS Project.
• Performed business analysis and systems analysis.
• Developed Business Requirements Document (BRD) and Functional Requirements Document (FRD).
• Developed test criteria, test strategy, and all test cases.
• Supported the UI/UX developer in front-end design for the build. Reviewed and updated wireframes.
• Designed and developed all use cases.
• Designed and developed all operations and training manuals for the client. Director of Project Management – Olo Inc.
Sept. 2017 – Nov. 2018
Introduced and implemented project management best practices and strategies across the Customer Success area teaching Waterfall and Agile methodologies from the PMBOK and professional experience. Led compliance tracking for SOC1 Type II Audit with Kirkpatrick Price.
• Taught project management principles and practices to the Deployment Team (10).
• Focused on national Deployments and Dispatch, ensuring effective project management for all new customer projects (~100 clients over one year), analyzing customer contractual requirements, and preparing the customer for project kickoff.
• Provided resource and risk analysis and management.
• Created scheduling roadmap and Master Project Plan templates and plans for deployment.
• Escalation manager for client issues throughout the deployment.
• Introduced customer Check-ins, Retrospectives, and Lessons Learned for project monitoring & controlling and project closure processes.
• Provided project metrics and analysis using Power BI and Pivot Tables.
• Analyzed the team's project management tool usage of Asana, Instagannt, JIRA, and Google.
Project Management Consultant – Winter Wyman for the Institute of International Education
Feb. 2017 – July 2017
Senior Project Manager ensuring effective technology project monitoring and reporting of project scope, project planning, and overall project performance using the Waterfall for Project Management and SDLC. Coordinate the creation of congressional letters and lists to identify Fulbright students and scholars.
• Provide technical project management and coordination of resources for Participant Portal with Drupal and Oracle teams.
• PeopleSoft technology change management and change tracking via JIRA. Project Management Consultant – National Center for Learning Disabilities for Poses Family Foundation
August 2013 – Dec. 2016
Senior Program Project Manager implementing Waterfall and Agile SDLC for the digital build and launch of a new web ecosystem, www.Understood.org, winner of the Ad Council Campaign, the 2015 Sitecore award, and a 2015 Webby award. Managed $3M annual Digital build and technology contracts budget. Re-planned an over-budgeted project resulting in new baseline implementation dates and a reduced budget of
$100,000.
• Developed policies and procedures involving the management of the projects and strategies to ensure a stable, secure, and productive environment.
• Reengineered business processes, identifying areas of savings in project management of over $100k.
• Oversaw information technology for the website including hypervisors, interactive software, disaster recovery, and environments.
• Oversaw ongoing upgrades to the architecture, environments, systems, and software for optimization including Sitecore, Zimbra, Exact Target, Salesforce, and Convio. Used JIRA, Confluence, and Basecamp.
• Reviewed and approved wireframes, designs, technical requirements docs, and functional specs.
• Disaster Recovery planning and facilitating contracts with Rackspace, Rightpoint, and Edgecast.
• Implementation and evaluation of approved work plans and budgets and submission of all narrative and financial reports to management in a timely fashion.
• Contract Management of technology and video vendors (Digital Pulp Inc., Agency Oasis Inc., Echo & Co., Sitecore, Zimbra, Exact Target, Rackspace, WETA, and more).
• Implementation of Agile Project Management (JIRA & Confluence).
• Supported the UI/UX developer in front-end design for the build. Reviewed and updated wireframes.
• Ability to manage emotions and remain calm under pressure.
•
Sr. Director of Strategic Business Technology – Safe Horizon Inc. Aug. 2009 – Aug. 2012
Second in command of the IS department. Managed a $2M+ Technology budget and a
$2.5M+ IT Shared Cost budget. Implemented project management practices across the IT department. Managed development. Used the Waterfall, and Agile Hybrid for SDLC.
• Implementation oversight of 40+ Technology Projects including LAN Refresh, Active Directory, Single Sign-on, MS Communicator, Microsoft upgrade, MS Outlook, Office 365, and ADP deployment across the Agency; Agency-wide HP computer replacement; installation at over 60 locations throughout the 5 Boroughs of New York City.
• Utilized traditional methods of Project Management and Agile methodology for software development.
• Disaster Recovery planning with the network architecture team.
• Created business requirements documents (BRD) and functional requirements documents (FRD) for the implementation of 40+ programs.
• Management of Internet/Intranet architecture upgrades with Rackspace Inc.
• Managed End User Services Group (customer service and tech support), PMO, and Applications Group.
Director of Program Technology – Safe Horizon Inc. Oct. 2005 – Aug. 2009
Managed a $1.5 million budget for the build of a Case Management System—Client Trak (SQL, .NET) and a $1.8 million budget for the Restitution System (java, Lotus Domino, Access) using the Waterfall and Agile hybrid for project management and SDLC.
• Performed systems analyses, design, development, workflows, and implementation of new applications.
• Performed analysis and Process re-engineering to streamline workflows in Case Management System for the 24-hour Domestic Violence Hotline.
• Directed and managed project discovery of data warehousing, business intelligence, and application integration.
• Requirements gathering and data mapping for 20+ programs for internal and NYC Dept. of Probation.
• Developed training materials and provided training to over 100 direct staff and program managers.
• Managed software development and Intranet management.
• Managed vendor activities for on-shore and off-shore accounts. Education
- Doctor of Business Administration – Leadership (DBA)–Walden University
- Golden Key International Honor Society
- MBA in Business Administration - Management - Keller Graduate School of Management
- B.S. Dual Major - Management Information Systems & Television, Radio, Film Management - Syracuse University
- National Society of Leadership & Success, Inducted Member
- Technology Executives Networking Group
- The Society of Information Management
- Project Management Institute, member
Additional
- Waterfall, Agile, and
Hybrid PM
- Basecamp
- SDLC
- MS Project
- Visio
- Google Docs
- Asana
- PowerPoint
- Google Sheets
- Instagannt
- MS Office
- JIRA
- Confluence
- Pivot Charts & tables.
- One Drive
- Power BI
- Smart Insights
- Resource Management
- Test Plans & Strategy
Test Cases
- Use Cases
- UI/UX
- Training Strategy
- Training Manuals
- Stakeholder
Management
- Scrums
- Data warehousing
- Business intelligence
- Business Analysis
- Regression Testing
- Unit Testing
- Integration Testing
- QA/QC
- Monday.com
- Balsamiq
Contact this candidate