Store Manager Customer Service
Resume:
Adam Phillippe
Working to Improve the balance of work and home. To make a fun and safe work
environment.
North Vernon, IN 47265
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Store Manager
City Gear, Hibbett Sports-Seymour, IN
November 2024 to February 2025
• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
• Implemented new sales strategies that resulted in a 25% increase in monthly revenue
• Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
• Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
• Monitored inventory levels and coordinated with suppliers to ensure timely replenishment of stock
• Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
• Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
• Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies based on findings
• Coordinated promotional events or sales initiatives to drive foot traffic into the store and increase brand awareness
• Ensured compliance with company policies regarding safety regulations, cleanliness standards, and employee conduct
Multi-Unit Manager
OSL Retail Services Inc-Seymour, IN
November 2022 to May 2023
Manage/coach employees, hire, disciplinary actions, sell contracted and prepaid wireless services and accessories, meet sales metrics and devise plans to succeed every month. Break/Fix Technician/Store Manager
uBreakiFix-Columbus, IN
July 2022 to October 2022
Operations, everything from inventory, open/closing procedures, keeping work orders and documents accurate and legal. Train and coach employees. Hire employees, interview. Repair and diagnose all forms of electronics and some appliances. Leadership, ordering, purchased receiving. Retail Store Manager
Collins Mobile - T-Mobile Preferred Retailer-Seymour, IN June 2020 to July 2022
• I am responsible for the day to day operations of the store, to maintain a safe and fun work environment, meet sales metrics and operational standards of the company.
• Prepare for Audits
• Weekly returns and Inventory
• Schedule Associates
• Some personal Sales
• Maintain paperwork with company compliance standards. Second Shift Supervisor
APPLIED LABORATORIES-Columbus, IN
September 2019 to February 2020
• Maintain Production Numbers set by the company.
• Comply with OSHA regulations.
• Comply with HR regulations for temporary and full-time associates.
• Maintaining proper paperwork and quality checks per company guidelines CMA - Certified Medical Assistant
Southeastern Indiana Gastroenterology-Columbus, IN April 2017 to August 2019
Patient Vitals, medical records, prior authorizations, medical billing, Hepatitis C management, prescribing under physician guidance, refills, other medical and clerical duties as needed by office demand. Education
Associate's degree in Medical Assisting
Ivy Tech Community College - Madison, IN
August 2011 to May 2013
High school diploma
Home Schooled - Osgood, IN
August 2005 to May 2006
Skills
• Scripting
• Medical records
• ADP
• Payroll
• Customer support
• Experience administering injections
• Inventory control
• Medical terminology
• Account management
• Negotiation
• Google Docs
• Microsoft Excel
• Sales
• Business management (5 years)
• Front desk
• Records management
• Vital signs
• Interviewing
• Laboratory experience
• Accounting
• Leadership
• Data management
• Accounts payable
• Order entry
• Cash handling (10+ years)
• Merchandising
• Medical scheduling
• Communication skills
• Recruiting
• Training & development
• Microsoft Office
• Human resources
• Medical receptionist
• Analysis skills
• Retail management
• Microsoft Access
• Quality Assurance
• Medical office experience
• Clerical Experience
• Administrative Experience
• Time management
• ICD-10
• Management
• ICD Coding
• Computer skills
• EMR systems
• Medical Records
• Medical billing
• EHR systems
• Customer service
• Oracle
• Property management
• Filing
• HIPAA
• Triage
• Medical coding
• Phlebotomy
• Insurance verification
• Store management
• Hospitality
• Bookkeeping
• Office management
• Patient Care
• Anatomy Knowledge
• Accounts receivable
• OSHA
• Employee orientation
• Transcription
• Customer relationship management
• Data entry
• Marketing
Languages
• English - Expert
Certifications and Licenses
Driver's License
February 2021 to April 2027
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