Systems Analyst Technical Support

ANITA HILL

Arlington, TX *****

940-***-**** - *********@*******.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Experienced with analyzing and optimizing complex systems to enhance functionality and efficiency. Utilizes technical skills and analytical thinking to develop innovative solutions and support business growth. Knowledge of troubleshooting technical issues and implementing process improvements.

SKILLS

Specialized Technical Skills Data Management Analysis Proficient in Microsoft Office Aloha PÒS System Management Cloud Payment Solutions E-Commerce Management

Technical System Coordination Project Coordination Client Support Coordination Technical Support Expertise Documentation Development Skills Microsoft desktop applications Analytical Problem Solving Data integration

Teamwork and collaboration Relationship Management Skills WORK HISTORY

08/2015 to 10/2024 Systems Analyst/ POS Programmer WINGSTOP INC – Addison, TX

Design SME for Aloha POS Configurations and SME for Connected Payment Cloud-based Payment Systems

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• Developed solutions for Brand Partners as well as internal configuration requests Worked closely with Brand Partners, colleagues, suppliers, and other stakeholders to define user requirements and provide integrated solutions based upon technical architecture and applications

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Analyzed, communicated, and validated requirements for changes to business processes, policies, and information systems

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Managed change control process, identify issues and risks, and provide solutions to mitigate project deliverables

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Successfully implemented deployments for 2000+ stores for change requests, system upgrades and server maintenance

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Developed comprehensive configuration instructions for multiple project requests for POS, NBO Connected Payments and Pulse

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Managed transfers for Brand Partners and Corporate stores ensuring seamless transfers without interruption of business

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01/2005 to 12/2014 Sr Systems Analyst/ Product Designer NCR CORPORATION – Fort Worth, TX

Responsible for systems architecture, configuration, and debugging, and managing multiple projects—oversaw two general releases and multiple interfaces each year for clients such as TA Truck Stops, Starbucks, Chipotle, Dunkin Doughnuts and FireHouse Subs

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Created multiple internal documents, including marketing and functional requirement documents, industry and competitive analysis, gap analysis, roadmaps, SLAs, and more

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Developed and implemented both on-site and web-based training programs for third-party clients and internal teams

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• Designed and launched new products, achieving a 50% increase in sales Built and maintained relationships with third-party vendors, achieving the most competitive rates possible and reducing cost

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Defined Quality Assurance standards and created lab environments for software and hardware testing

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Recognized as a subject matter expert and awarded for consistently high levels of service

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• Awards: Technology Drummy Award

Recognized for outstanding performance in assisting the company with special projects and/or goals

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EDUCATION

10/2005 Bachelor of Science: Technical Management

DeVry University - Irving, TX

ACCOMPLISHMENTS

• Network+

• HIT

• ITIL

• CCNA Routing and Switching

• PROFESSIONAL SUMMARY

Driven Systems Analyst with strong background in systems analysis and proven ability to streamline processes and improve system efficiency

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Demonstrated success in identifying and resolving complex technical issues, contributing to increased operational performance

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Adept at utilizing analytical skills and technical expertise to drive strategic initiatives and support business objectives

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Proven track record leading teams to achieve projects goals on time and within strict budgets

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• Recognized as a subject matter expert and awarded for innovative solutions.

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