Customer Service Success
Resume:
G S
GLORIA MAYADEVI SAGÁRNAGA
DELGADILLO
Professional Summary
Customer-focused hospitality and travel professional with a proven track record in delivering outstanding client services. Passionate about achieving the highest levels of customer success and retention, excels in resolving conflicts promptly and building positive relationships. Strong commitment to providing exceptional experiences ensures that every interaction leaves a lasting impression. Travel management professional with comprehensive experience in orchestrating seamless travel experiences and optimizing agency operations. Known for fostering collaborative team environments and driving results through adaptable strategies. Exceptional communication and problem-solving skills ensure client satisfaction and operational efficiency.
Work History
Hanaqpacha Travel - Operations Manager
La Paz - Bolivia
04/2012 - Current
Established partnerships with local businesses to create unique travel packages tailored to client preferences.
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Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
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Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
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Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
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Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
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Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
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Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
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Facilitated seamless communication between travelers, suppliers, colleagues, and management through regular updates on trip progress.
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*************@*****.***
Revere, USA 02151
Skills
● Problem-solving
● Team leadership
● Operations management
● Customer service
● Decision-making
Employee relations and conflict
resolution
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● Management
● Client relationships
● Schedule management
● Business administration
● Budget development and management
● Strategic partnerships
Education
Universidad Mayor De San Andrés
La Paz - Bolivia, Bolivia
Bachelor of Science: Anthropology
Primera Escuela De Hotelería Y Turismo
Chart House Restaurant - Server
Boston, MA
07/2023 - Current
Chilli's - Cashier / Server / ToGo / Bartender
Chelsea, MA
05/2022 - 07/2023
Chilli's - Cashier / Server / ToGo / Bartender
Bedford, TX
01/2022 - 07/2022
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
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Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
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Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
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Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
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Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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Served food and beverages promptly with focused attention to customer needs.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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● Welcomed customers and helped determine their needs.
● Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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● Built relationships with customers to encourage repeat business. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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Served food and beverages promptly with focused attention to customer needs.
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Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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● Welcomed customers and helped determine their needs.
● Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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● Built relationships with customers to encourage repeat business. La Paz - Bolivia, Bolivia
Associate of Science: Touristic
Administration
Verite - Social Auditor
USA And Brazil
01/2014 - 12/2018
Turisbus Travel Agency - Travel Agent
La Paz, Bolivia
01/2009 - 12/2010
Verite - Social Auditor
Colombia and Peru
01/2008 - 12/2008
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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Served food and beverages promptly with focused attention to customer needs.
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Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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Perform thorough inspections that evaluate a workplace's compliance with laws, codes of conduct, and/or other standards on human rights, labor rights, and environmental rights.
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Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
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Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
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Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards and corporate social responsibility standards.
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Executed audit phases with focus on worker interviews and entered data into accounting software for analysis.
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● Data download and report building. Presentation of results.
● In depth knowledge of local legislation and international standards. Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
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Arranged travel accommodations for groups, couples, executives, and special needs clients.
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Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
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Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
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Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
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Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
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Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
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Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards and corporate social responsibility standards.
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Executed audit phases with focus on worker interviews and entered data into accounting software for analysis.
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● Data download and report building. Presentation of results.
● In depth knowledge of local legislation and international standards. Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
German
Elementary
Contact this candidate