Customer Service Production Associate
Resume:
*****************@*****.***
Washington, DC
DANTE LAW
Customer Service
WORK EXPERIENCE
Production Associate
Home Chef
May 2023 - current Baltimore, MD
• Ensures line does not overproduce portions or meal bags and therefore cause food waste and yield issues (i.e. only producing what is required)
• Work to ensure the production targets and the established production plan when setting up portioning tables and based on number of production associates needed to run a line
• Assist to ensure all safety guidelines are met
• Work to ensure the that the food safety system (SQF) and quality programs are adhered to
• Work at a fast pace with a strong attention to detail
• Work with team to reach shipping goals
Sales Associate
KMART
November 2008 – April 2010 GREENBELT, MD
• Boosted sales of high-end electronics by 34% through deep product knowledge and personalized demonstrations.
• Reduced inventory shrinkage by 17% with loss prevention techniques and inventory management.
• Led a store initiative to promote eco-friendly products, resulting in a 44% increase in their sales.
• Participated in community outreach events, contributing to an in-store foot traffic rise of 39%.
Cashier
GIANT FOOD
January 2003– October 2005 WASHINGTON, DC
• Trained 5 new cashiers on POS system usage, service protocols, and company policy, boosting team performance.
• Upsold Safeway for U memberships to 28% of customers, contributing to increased store loyalty.
• Worked with the customer service desk to handle 20+ daily inquiries and complaints, maintaining a high standard of service.
• Improved customer satisfaction by 47% by offering bagging assistance and providing information about promotions. GENERAL EDUCATION DEGREE
General Studies
Benjamin N Cardozo
Highs School
1996 - 2000
Washington, DC
EDUCATION
• Quality Control
• Customer Service Certified
• Strong working knowledge of
Microsoft programs
• Sanitation
• Problem Solving
• Organization Skills
• Food Safety Certified
SKILLS
• Customer Service and Sales
Certification (CSSC)
• Food Safety Certified
CERTIFICATIONS
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