Front Desk Strategic Planning

Brayan R. Ramos

******.******@*****.*** linkedin.com/in/ramosbrayan 336-***-**** Greensboro, NC

PROFESSIONAL SUMMARY

Results-driven sales professional with a proven track record of increasing revenue by 19%, boosting customer satisfaction by 15% and, exceeding quotas in competitive environments. Skilled in strategic planning, advanced negotiation, and building long-term relationships.

PROFESSIONAL EXPERIENCE

Proximity Hotel – Quaintance Weaver Hotels & Restaurants 2024

Manager on Duty

Oversaw hotel operations, ensuring guest satisfaction, and managing staff across various departments. Functioned as the primary point of contact for guests and staff, addressing issues promptly and efficiently to maintain high operational standards.

•Increased guest satisfaction scores by 15% through proactive issue resolution and personalized service strategies.

•Conducted daily audits of cash handling, guest check-ins, and reservations to ensure accuracy and prevent discrepancies, reducing errors by 20%.

•Collaborated with department managers to streamline operations and implement efficiency improvements, reducing overhead costs by 10%.

•Managed and optimized staffing schedules, ensuring seamless coverage across all departments.

Grandover Resort & Spa a Wyndham Grand Hotel 2021 – 2023

Front Desk Supervisor

Oversaw daily operations and delivered exceptional guest service. With a focus on efficiency, teamwork, and guest satisfaction. Played a key role in maintaining high standards and fostering teamwork within front desk staff.

•Boosted loyalty program enrollments by 25% driving additional recurring revenue and reducing franchise fees.

•Streamlined administrative processes, saving 10+ hours per week and enhancing overall productivity

•Improved guest complaint resolution rates by 20% through enhanced training programs and workflows

EDUCATION

UNC Greensboro Greensboro, NC

Bachelor’s degree of Science in Marketing concentration in Professional Selling

(Cum laude)

Related Coursework:

Principles of Marketing Effective Selling

Professional Selling Buyer Behavior

Activities:

Competed in the 2023 and 2024 NC Sales Institute competitions, earning accolades for advanced sales techniques

ACCOMPLISHMENTS

•Sales Competitions: Competed in the 2023 and 2024 NC Sales Institute competitions showcasing advanced negotiation, presentation, and closing skills

•Award Recipient: Twice recognized as a “Grand Hero Winner” for exceptional customer service exceeding guest expectations

•Revenue Growth: Collaborated on an international business consulting project, increasing a client’s revenue by 19% through tailored market strategies

•Exceeding Quotas: Surpassed fundraising sales quotas by 87%, earning top marks and recognition

•Leadership: Managed and coached over 20 employees, fostering team collaboration and adherence to company policies

CERTIFICATIONS

•Salesforce Certified Sales Professional

•Google Digital Marketing and E-commerce Certificate

•Microsoft Office Specialist Excel Certification

SKILLS

•CRM Software: Salesforce, HubSpot

•Microsoft Office Suite: Word, Excel, PowerPoint, Teams, Outlook

•Hotel Management Systems: Opera, Micros, Galaxy, Resort Suite, Maestro, Oracle

Contact this candidate