Office Manager Customer Service
Resume:
PAMELA ALLEN
HEALTH CARE COORDINATION AND BUSINESS MANAGE
CONTACT PROFILE
*********@*******.***
Westlake Ohio 44145
I am dedicated and hardworking. Twenty one years
experience managing the office of a waterproofing
company building rapport with customers and employees. Two years working with a Home Care company with an emphasis on client care and caregiver management. Office responsibilities including managing of ErSP and Axis Care along with payroll and scheduling assistance.
SKILLS EXPERIENCE
Income Statements
Professional Relationships
Staff Management
Customer Service
Customer Inquiries
Issue Resolution
Client Relationship
Management
Customer Relations
Office Reception
Analytics
Communication
Creativity
Strategic Thinking
Problem Solving
Care Coordinator and Office Manager – Synergy
HomeCare of Westlake
2022 – 2025
• Conduct initial home care appointments for private clientele and follow up to secure services.
• Developed comprehensive customer care plans and
assessments.
• Assisted in scheduling caregivers and assigning them to clients, especially adept at locating emergency
coverage including on-call situations.
• Required to be on-call for 24 hours a day, 7 days a week, biweekly; vigilant response mandatory.
• Performed regular performance evaluations of
caregivers and in-person situational assessments.
• Detailed documentation of pop-in evaluations,
assessments, care plans, daily caregiver and client activity log.
• Managed the office training program as well as
completed courses, “Managing the Caregiver Team,” in Care Academy consisting of seven hours of training annually.
EDUCATION
Normandy High School
High School Diploma
• Completed sales referral training for business
development.
• Liaison between social workers and clients to increase care opportunities for veterans.
• Human relations activities including payroll, interviewing, onboarding and orientation, accounts receivable, and mail distribution.
Co-Owner and Office Manager – Integrity Waterproofing 2005 – 2022
• Built rapport at first contact with customers and vendors with particular attention to problem resolution.
• Oversaw all office operations for the organization by processing vital documentation, obtaining insurance verification, and authorization for services.
• Created, managed and executed business plan and
communicated company vision and objectives to
motivate teams.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent
customer service.
• Tracked employee attendance and punctuality,
addressing repeat problems quickly to prevent
long-term habits.
In-Home Child Care
1991 – 2006
Provided full service in-home child care for children, infants to age six, offering before and after school care as needed. Services included informal education, potty training, socialization skills, enrichment field trips, and an emphasis on nutritional requirements and constraints, and physical activity. Also managed the book keeping and schedule coordination, for up to six children at a time.
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