Customer Service Office Administration

SHIANNE D. SAYLES

OBJECTIVE

Experienced administrative professional who runs efficient, high-occupancy properties to achieve financial targets while effortlessly overseeing maintenance, office administration and day-to-day operations. Specialized in customer service and proficiency in Microsoft Suites (Word, Excel, PowerPoint, Outlook), Yardi, Entrada, and ONE-SITE Real Page.

EDUCATION

Potomac Job Corps: Office Administration Certification (2019)

Howard D Woodson High School: Diploma with honor roll accolades (2013-2017)

EXPERIENCE

Concierge, Guardian Services Industries INC 06/2024 – 10/2024

Greeted residents, couriers, employees, visitors, and residents

Received and logged packages using Yardi system

Sorted and distributed packages based on internal numerical organization system

Operations Floor Coordinator, Sparks Group (Accenture Federal Services) 02/2024 – 05/2024

Answered general inquiries, assisted in resolving conflict and/or directing guests to the appropriate resource and saw through requests until completion

Processed walk-in space reservation requests and ensured optimal workspace occupancy

Set up and maintained workspace/meeting rooms including catering and audio/visual equipment

Stocked and maintained appearance of general use areas

Provided basic technical support for standard office equipment including copiers, printers, and fax machines and coordinated destruction of documents

Received, processed, and delivered inbound and outbound, mail, packages and fax

Contributed to the preparation of daily, weekly, and monthly reports

Leasing Consultant, Career Strategies (Edgewood Management) 02/2022 – 12/2023

Organized and updated resident files via ONE-SITE Real Page

Submitted work orders according to resident’s request and created building notices

Calculated rent cost for certain residents based on gross pay and catalogued the results for review

Processed payments in checks, money order or cashier’s check and issued receipts

Assisted future residents with the application process and obtaining required documents

Concierge, Lex and Leo at Waterfront (Planned Companies) 07/2021 – 02/2023

Monitored phone system and kept updated shift notes with incoming call requests

Received packages from USPS, FEDEX, AMAZON, UPS and direct shipping and ensured proper protocol is followed regarding the sorting and logging of packages

Managed outside contractor visits and tracked tasks completed for management review

Completed regular building safety checks and observed on-site cameras

Leasing Consultant, VMG Resources (Residential ONE LLC) 11/2019 – 03/2021

Reviewed incoming applications by validating employment and previous landlord references

Managed residential work orders and resident complaints

Monitored phone system including answering incoming calls, assisting the caller as needed, and/or transferring call to property manager

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