Darcey Roberts
Fort Myers, FL *****
********@*****.***
Resourceful and experienced food and beverage supervisor with years of experience in managing front of house operations, including guest service, inventory control, and cash handling. Proven skills in training staff, resolving issues, and maintaining a clean and appealing environment. Proficient in POS systems and banquet experience.
Authorized to work in the US for any employer
Work Experience
Assistant Store Manager
Goodwill Industries of Southwest Florida-Fort Myers, FL February 2024 to Present
All Frontline procedures,
Including but not limited to coach staff, voids/returns/ exchanges assign and balance cash tills, reconcile all sales to prepare deposit, assist on recovery, pricing, processing, ordering and inventory Food and Beverage Supervisor
Broadway Palm Dinner Theatre-Fort Myers, FL
July 2023 to February 2024
All Front of House responsibilities including but not limited to; Oversee and train service staff, acknowledge guests and obtain feedback on their experience. Resolve any issues or problems for complete guest satisfaction. Perform in any position as needed, bartender/busser/ expo etc. Secure building, run end of day reports.
Server
Skip One Seafood-Fort Myers, FL
October 2021 to September 2023
Provide outstanding service in fast paced environment. Verbally present a variety of fresh catch selections. Input orders accurately and quickly into POS.
Seasonal position coming to an end.
Dining Room Supervisor
Cypress Cove Senior Living-Fort Myers, FL
February 2023 to July 2023
Ensure all residents are provided an outstanding experience. Oversee service and sidework duties,consolidate and reconcile tickets, close / open duties. Bartender
Imperial Golf Club-Naples, FL
August 2019 to October 2020
Provide outstanding service to membership by remembering names and preferences while building a rapport.
Fast paced service bar as well as large parties .
Maintaining a clean and stocked bar at all times.
Manager/Key Holder
Captiva Island Yacht Club-Captiva Island, FL
October 2017 to August 2019
All aspects of FOH management including but not limited to; Oversee service to ensure a smooth shift and ensure members have an outstanding and memorable experience. Coaching and providing guidance to team members in order to provide the best level of performance and service possible. Prepare floor charts and banquet set ups. Train new hires, Inventory management ordering, opening and closing procedures on Jonas POS. Input new/adjusted items into POS with correct pricing and categories, audit server checks to ensure all items have been entered correctly, run reports and reconcile cash drawer, Secure building Server
SKILLETS-Bonita Springs, FL
October 2016 to May 2019
Extremely fast paced breakfast and lunch restaurant. Provide outstanding service Bar Manager / Keyholder
LLF Country Club-Naples, FL
November 2014 to September 2016
Prepare quality cocktails in an extremely high volume atmosphere. Provide outstanding service while anticipating needs. Prepare bars for large events such as weddings and tennis outings. Maintaining a clean and appealing bar atmosphere. Auditing server's guest checks to ensure correct drink pricing applied; maintain acceptable liquor cost. Greet all members with their names and remember their preferences.
Other duties including but not limited to; ordering and inventory management, training new hires, end of day reports, input specials into POS.
Open building / secure building.
Server
Philly Junction-Fort Myers, FL
July 2007 to September 2014
fast-paced, high volume atmosphere serving breakfast and lunch Responsible for cash handling and correct ticket procedures Train new hires
Bartender
Big 'M' Casino-Fort Myers Beach, FL
June 2003 to January 2007
Maintain cash bar with correct pouring and premium service standards in a high volume atmosphere Maintain extremely busy service bar during peak volume Cash handling and operating the MICROS POS
Education
Associate in Business
Austin, TX
Skills
• Banquet Experience
• Restaurant Management
• Auditing
• Vendor management
• Inventory control
• Bartending
• POS
• Supervising experience
• Guest services
• Training & development
• Customer service
• Retail sales
• Cash register
• Pricing
• Cash handling
• Leadership
• Hospitality
• Hotel experience
• Time management
• Sales
• Store Management Experience
• Training
• Barista experience
• Coffee experience
• Culinary experience
• Jonas Aloha Micros Northstar