Medicare Advantage Customer Care
Resume:
Michael Hallman
Haltom City, TX. 76137
*********.**@*****.***
In pursuit of a special employer where I am able to use my extensive knowledge of handling customers. I have continued to learn different methods to work with any customer in any situation.
Authorized to work in the US for any employer
Experience
Amazon - Fort Worth, TX. - Single order item packager/partial shipper - September 2023 - Present
● Scan single ordered items and read the computer screen to help determine the size of the shipping container for packaging and shipping.
● Damaged out item(s) not acceptable for shipping.
● Inventory control.
Unemployed - Fort Worth TX. - July 2022 - September 2023 Health IQ - Multi-state licensed Medicare Advantage Insurance Agent - Remote - April 2022 to July 2022
● Built rapport and assisted the Senior population in securing the best medicare advantage plan or Medicare supplement for their health care needs; ALWAYS putting the customer first.
e-Telequote - Multi-state Medicare Advantage Insurance Sales Agent - Remote - June 2021 to February 2022.
● Built rapport and assisted the Senior population in securing the best medicare advantage plan or Medicare supplement for their health care needs; ALWAYS putting the customer first.
Unemployed - Due to Covid -19 closures
February 2020 - June 2021.
2
Nexion Travel Group - Irving, TX. - Customer Care Specialist - July 2018 to February 2020.
● Part of a six person team to provide customer care to over 4,500 Independent Travel Agents and Agencies.
● Provided training on how to access Nexion's applications, technical support to reset application passwords and training on commission research for contracted Travel Agencies and Independent Agent(s).
Unemployed - burned out with Corporate Travel Management - April 2018 - July 2018. BCD Travel - Sr. Customer Service Rep. hybrid, Debit memo analyst, Remote - February 2006 - 2018.
● Advised Corporate Travel policy(s) to two Corporations with over 12,000 corporate travel arrangers and or travelers.
● Audited/analyzed airline debit memos for validity. If valid I would send a weekly payment request spreadsheet.
Education
International School of Aviation and Travel Academy - Arlington, TX. - May 2006 - September 2006.
● Learned the basics of the travel industry from airline travel to cruises. Texas Massage Institute - Fort Worth, TX. - June 2000 - 2003 Accomplishments:
Owned two businesses:
Michael’s Bearhug Massages - Saginaw and Fort Worth, TX. 2000 - 2006. Texas Massage Replacements - DFW Metroplex - 2003 - 2006.
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