Customer Service Restaurant Manager
Resume:
Amanda
Bunch
Contact
Address
Edenton, NC *****
Phone
*********@*****.***
Skills
Restaurant Management
Restaurant Experience
Profit & Loss
Labor Cost Analysis
Computer Literacy
Sales
Customer Service
Pos
Food Safety
Early Childhood Education
Classroom Management
Payroll
Kitchen Management Experience
Menu Planning
Bartending
Catering
Seasoned professional with 17 years of experience in customer-facing roles, ready to leverage skills in a Customer Service Agent, Digital Marketer role. Demonstrated expertise in managing operations, client relationships, and team morale from diverse industries such as hospitality, insurance, and education. Holds a Bachelor's degree in Business Administration with a focus on Marketing, reflecting a strong foundation in digital marketing strategies. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Work History
2018-01 -
Current
Restaurant General Manager
309 Bistro & Spirits, Edenton
• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor
relations.
• Effectively managed labor costs by monitoring
productivity levels among staff members and
making strategic scheduling decisions.
• Purchased adequate quantities of food, beverages, equipment, and supplies.
• Identified problems, conducted troubleshooting
and sought repair or maintenance support to keep
restaurant equipment operational.
• Set clear expectations and created positive working environment for employees.
• Carefully interviewed, selected, trained, and
supervised staff.
• Promoted positive atmosphere and went above
and beyond to guarantee each customer received
exceptional food and service.
• Reduced employee turnover by fostering a positive work environment and offering competitive
compensation packages.
• Developed and maintained a strong team of
motivated staff by providing ongoing training and
development opportunities.
Pricing
Curriculum Development
Toddler Care
Childcare
Management
Culinary Experience
Budgeting
Teaching
English
Communication Skills
Computer Skills
Leadership
Human Resources
Meal Preparation
Banquet Experience
Time Management
Microsoft Excel
Office Experience
Microsoft Outlook
Infection Control Training
Supervising Experience
Document Management Systems (10+ Years)
Budgeting
Staff Scheduling
Inventory management
Operations management
Conflict resolution techniques
• Correctly calculated inventory and ordered
appropriate supplies.
• Oversaw balancing of cash registers, reconciled
transactions, and deposited establishment's
earnings to bank.
• Implemented new employee onboarding
processes, providing comprehensive training that
promoted retention and a strong understanding of
company culture.
• Enhanced customer satisfaction through consistent delivery of high-quality food and service.
• Ensured compliance with all health department
regulations as well as company policies and
procedures.
• Coordinated special events bookings, working
closely with clients to ensure their expectations were met or exceeded from start to finish.
• Met, greeted, and encouraged feedback from
customers and used feedback to implement
positive changes within restaurant.
• Boosted restaurant revenue by implementing
innovative marketing strategies and promotions.
• Implemented efficient scheduling practices to
ensure optimal staffing levels during peak business hours.
2016-03 -
2018-01
Account Manager
Vogedes Insurance Agency, Edenton
• Transformed from an Administrative Assistant to a licensed Insurance Agent after successfully
completing requisite courses, exemplifying rapid
professional development and adaptability
• Managed a personal portfolio of clients as an
Account Manager, demonstrating superior
customer service skills and expertise in insurance products
• Navigated a company-wide merger, exhibiting
resilience and flexibility in adapting to substantial changes in the corporate environment.
2009-06 -
2016-03
Front of House Supervisor
Proprietor's Table, Edenton, NC
Inventory control and record keeping
Marketing and advertising
Passion for customer satisfaction
Point of Sale (POS) system operation
Staff Management
Performance improvement
Trained in performance and wage reviews
Food service background
Business operations expertise
Natural leader
Dynamic, friendly hostess
Cost-controls
Strategic planning
Scheduling
• Performed cash handling activities and secured
nightly bank deposits.
• Reduced staff turnover by fostering a positive work environment and offering ongoing training
opportunities.
• Enhanced customer satisfaction by providing
attentive service and addressing concerns
promptly.
• Acted as a liaison between Front of House and
Back of House departments, ensuring clear
communication for seamless service delivery.
2006-07 -
2010-10
Lead Teacher, Preschool
The Ark Childcare, Edenton
• Managed a classroom of 18 children aged 3-5
years, effectively developing and implementing
structured routines and curriculum
• Secured a Smart Start grant, recognizing
exceptional interaction and engagement with
students
• Innovatively designed and executed hands-on
learning experiences, maximizing enjoyment and
effective knowledge acquisition.
Education
2024-05 Bachelor of Business Administration in
Marketing: Marketing
Southern New Hampshire University - New Hampshire
• Honoree of Summa Cum Laude
• Dean's List all 4 semesters
• 3.97 GPA
Associate in Arts (AA) in Early Childhood
Education
College of the Albemarle - Elizabeth City, NC
.
Contact this candidate