Front Desk Customer Service
Resume:
CATHERINE
A. MANITU
Leasing Professional
Highly organized and customer-
focused professional with a proven
track record in office administration,
retail management, and customer
service. Adept at handling diverse
tasks, from managing front desk
operations and maintaining office
workflows to overseeing store
operations and optimizing customer
experiences. Strong communication,
multitasking, and leadership skills, with
a keen ability to manage staff, drive
sales, and ensure smooth operations.
Known for resolving customer issues
efficiently, maintaining a positive work
environment, and contributing to
business growth. Experienced in
maintaining high standards of service,
managing budgets, and fostering
positive relationships with clients,
vendors, and colleagues.
CONTACT
PHONE:
Address: 5720 Merton CT Apt 373
Alexandria
VA 22311
EMAIL:
*****************@*****.***
EDUCATION
University of Dar Es Salaam
11/01/2010- 12/30/2010
Certificate in Computer Science
Bakili Muluzi High School
01/01/2008- 10/30/2010
WORK EXPERIENCE
Receptionist OSI Washington DC
10/05/2023- 03/30/2024
Managing front desk operations, greeting visitors, answering phone calls, and directing inquiries. They schedule appointments, maintain records, handle mail, and provide general office support. Strong communication, organization, and multitasking skills are essential for ensuring a smooth and professional office environment. FILIPINO SUPERMARKET Dubai
01/05/2022-02/08/2023
Manager
oversees the daily operations of a store, including managing staff, ensuring excellent customer service, and maintaining inventory. They are responsible for driving sales, managing budgets, and ensuring the store meets health and safety standards. Additionally, they handle vendor relations, coordinate promotions, and optimize store layout for a positive shopping experience. Strong leadership, organizational, and problem-solving skills are essential to managing store performance and profitability.
MMK Cargo Customer Service Dubai
03/02/2020- 12/05/2021
Assisting customers through various communication channels (phone, email, chat, etc.), resolving inquiries, complaints, and issues in a professional and timely manner. Key duties include providing product or service information, processing orders or transactions, handling returns or exchanges and maintaining accurate customer records. Representatives also work to ensure customer satisfaction, often collaborating with other departments to address complex problems. A key aspect is maintaining a positive and professional demeanor, adhering to company policies, and ensuring a seamless and efficient customer experience. Additionally, customer service roles often require multitasking, problem-solving, and staying updated on company offerings
SKILLS
• Customer Service Excellence: Skilled in resolving customer inquiries and issues promptly and professionally across multiple communication channels (phone, email, chat).
• Front Desk Management: Experienced in managing reception areas, handling visitor inquiries, scheduling appointments, and maintaining organized office operations.
• Team Leadership: Proven ability to manage, motivate, and train teams to achieve high performance and exceptional service standards.
• Sales & Retail Management: Expertise in driving sales, managing inventory, and optimizing store layouts to enhance customer experience and profitability.
• Multitasking & Time Management: Strong ability to handle multiple tasks efficiently in fast-paced environments while maintaining attention to detail.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills, capable of engaging with customers, staff, and vendors professionally and effectively.
• Problem Solving: Quick identifying issues and implement effective solutions to improve customer satisfaction and operational efficiency.
• Office Administration: Proficient in office duties such as scheduling, record-keeping, mail handling, and general administrative support.
References
Mumbi Thande
Manager OSI
Phone: 240-***-****
Email: ************@*****.***
Hussein Malik
Customer Service Supervisor MMK
Cargo
Phone: +971*********
Email: ************@*****.***
Contact this candidate