Account Management Global

Brian A. McCright

Allentown, PA ***** 610-***-**** **********@*****.*** www.linkedin.com/in/brian-mccright-global-account-manager

Global Account Manager

Dynamic and results-oriented professional with over 14 years of experience in customer service, global account management, issue resolution, and team leadership. Skilled in building and nurturing client relationships, analyzing complex data to drive strategic decision-making, and developing innovative solutions to optimize account performance. Adept at managing cross-functional teams, mentoring staff, and fostering collaboration to achieve organizational goals and enhance client satisfaction. Proficient in Salesforce, Microsoft Office Suite, and process improvement methodologies, with a proven track record of delivering exceptional service and exceeding client expectations in fast-paced environments.

Key Skills

Global Account Management Client Relationship Building and Retention Data Analysis and Reporting

Strategic Decision-Making Cross-Functional Collaboration I Project Implementation and Management Issue Resolution and Conflict Management

Process Improvement and Optimization Team Leadership and Training Salesforce CRM Proficiency

Contract and Account Management Performance Analysis and Metrics Customer Satisfaction Enhancement

Top Career Highlights

Cultivated and maintained strong relationships with customers and clients, fostering trust and ensuring continued business growth and satisfaction.

Led in the implementation and maintenance of various projects seeing them through to successful completion

Conducted in-depth interviews and onboarding sessions, ensuring a seamless integration process and fostering a positive first impression for new hires.

Trained and developed team members, improving team performance and enhancing overall departmental effectiveness through targeted coaching and support.

Administered performance reviews and recognized high achievements during our internal huddles

Collaborated with at-risk youth as a Houseparent/Counselor, actively contributing to the development of personalized treatment plans that supported positive behavioral and emotional growth.

Professional Experience

Iron Mountain, Royersford, PA 02/2010 - 10/2024

Global Account Analyst

Managed and analyzed global account data to ensure accurate reporting, optimize client relationships, and support strategic decision-making, while collaborating with cross-functional teams to deliver customized solutions and maintain service excellence.

Led in transitioning inventory from other global vendors working with our record center teams to inbound into storage

Engaged a client to review an existing program and with the recommended changes was successful in making their service more efficient which resulted in some cost savings

Analyzed incoming call volumes which resulted in the changing of internal metrics which allowed for better Agent success

Receivable Management Services, Bethlehem, PA 12/2002 - 08/2009

Collections Supervisor

Oversaw and directed the collections team to manage accounts receivable, ensuring timely payment resolutions, minimizing outstanding balances, and maintaining strong client relationships while implementing strategies to improve collection efficiency and compliance.

·Was successful in resolving a client’s billing issue which resulted the in collection of $1.5 million in back invoices

·Analyzed a client’s contract and discovered we were under billing them by 4.5K plus per month

Education

Bachelor of Arts (B.A.), Marine Science

Kutztown University, Kutztown, PA

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