Sr. Business Analyst / Sharepoint Developer It Specialist

Michael Lam ********@*****.***

Harleysville PA **438 484-***-****

SUMMARY:

Seasoned growth-oriented Power Platform and SharePoint Developer with years of experience in customer-oriented business solutions, O365 development and support. Leader in analyzing complex issues, business requirements, and exceptional diligence in planning and execution of projects. Expertise in design, innovation, standardization, and branding of SharePoint sites and applications.

EXPERIENCE:

FEMA, Philadelphia, PA

SharePoint Administrator – IT Specialist July 2020– Current

Led in the development of branding and standardization of Regional SharePoint sites and PowerApps to support the adoption and familiarization of new technological advancements

Pioneered and shared responsibilities in the creation of leading a new customer education series as a way to introduce best practices and Q&A for technology used within the SPO environment

Engaged w/ customers to create/enhance solutions to capture and address process improvement opportunities such as providing guidance on technological capabilities and functions

Created Return to the Workplace Portal w/resources to help staff acclimate to changes in the office, centralized updates and locate important information such as masking policies & guidance

Co-developed a desk reservation system with safety measures, floor plans and other parameters to assist over 500 FEMA staff with safely reserving space in the Regional office

Led deep dive discussions with Division partners to assess steady-state work activities, SharePoint usage and outputs, review of existing forms and workflows in an effort to modernize SharePoint sites with Region 3 branding, as well as to create new PowerApps to support and replace legacy systems

Developed PowerApps and SharePoint sites for Mitigation and Recovery Divisions to aid w/ tracking and reporting on data from active disasters and organizing resources for accessibility & security

Conducted training and provided user guides for created solutions and sites

Designed several SharePoint templates for HQ Disaster SharePoint team to replace and standardize classic template designs using proven best practices to maximize efficiency and real-time info-sharing

TEKSYSTEMS, Radnor, PA

SharePoint Developer July 2017– April 2021

Clients: Chubb, Agora, Society of Hospital Medicine

Oversight and support of company-wide SharePoint Migration (data migration/archive) and re-branding initiatives to ensure consistency amongst all SharePoint sites and IT projects

Developed custom PowerApps and sites to streamline student withdrawal process and created dynamic reporting dashboards to reflect student enrollment details

Internal liaison between IT and key stakeholders for SharePoint-based solutions and proposals

Worked with Delivery team to establish key goals and initiatives for the migration, clean-up, and re-design of SharePoint reference site for over 300 workspaces and approximately 2000 users

INDEPENDENCE BLUE CROSS, Philadelphia, PA

Sr. Business Systems Analyst January 2015– January 2017

Created reports & dashboards to prioritize resources based on outliers and identified open issues

Co-developed productivity tool used to track employee work activities for the purposes of creating team and associate score cards for over 1200 users spanning multiple business units

Business Systems Analyst July 2007 – May 2013

Advised leadership on the development of division-wide SharePoint implementation and usage for effective communication and secure collaboration amongst users and business areas

Managed project work streams to evaluate risks, bandwidth, and dependencies

Led training sessions on best practices for new SharePoint sites, features and functions

SKILLS:

SharePoint 2007 – Online, Office 365, PowerApps, Power Automate, Power BI, InfoPath, PowerShell

Microsoft Office Suite, Microsoft Project, Visio, NICE Systems, Tableau

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