Home Health Office Assistant

Jenna Ray

+1-253-***-**** **********@*****.*** Kent, WA 98031

WORK EXPERIENCE

Home Health Aide, Galaxy Home Health LLC

November 2023 - Present

• Provided companionship and emotional support to enhance the well-being of clients.

• Ensured safe transportation to appointments, errands, and social activities.

• Assisted clients with activities of daily living to promote independence and dignity.

• Prepared nutritious meals and snacks according to dietary preferences and restrictions.

• Maintained a clean and organized living environment through light housekeeping duties.

• Reminded clients to take medications as prescribed by their healthcare providers. Caregiver/ HCA, Columbia Landing Issaquah

February 2023 - August 2023

Assisting patients with ADLs including: Bathing, hygiene, dressing, eating and meal prep, transfers and therapeutic exercise, medication administering, life enhancements activities, emotional companionship, schedule organization, light housework, toileting and more.

Medical Office Assistant, Pacific Rehabilitation Centers July 2015 - August 2019

• Front desk management included: answering inbound and making outbound phone calls to patients,referring physicians offices,insurance companies,ect. Completed all Records Requests received. Navigated multiple computer monitors with several programs running simultaneously,for scheduling patient appointments, creating physicians schedules, correspondence inter-office, updating patient files daily,ect. Consistently secured all patient privacy guidelines were being followed, collected co-pays, ordered office and building supplies, performed billing duties and assured a relaxed,positive environment for patients and physicians alike.

Customer Service Specialist/ Lab Assistant, Labcorp/ Dynacare Labs April 2004 - May 2010

• Entered accurate data efficiently into electronic systems while maintaining confidentiality.

• Followed precise lab procedures to ensure samples were properly handled and analyzed.

• Provided exceptional customer support by addressing inquiries and resolving issues promptly.

• Collected various specimens with attention to detail and adherence to safety protocols.

• Professionally answered phone calls and directed them to the appropriate personnel.

• Assisted customers with inquiries in a courteous and helpful manner to ensure satisfaction. EDUCATION

Everest Medical Institute

2014

Certification

Medical Office Assistant Certification

Kent Meridian Highschool

2000-2003

High School Diploma, General (Sports Medicine Sr. Year) SKILLS

Caregiving, Dementia, Excellent People and Communication Skills, Grooming, HHA, Home Healthcare, Medical Billing, Medical Office, Medical Records, Medical Terminology, Memory Care, Multi Tasking, Patient Billing Reconciliations, Patient Care, Patient Intake, Phone Skills, Senior Care, Vital Signs CERTIFICATION AND LICENSES

Home Health Aid 2023

Certified Medical Assistant (CMA) 2015

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