Room attendant/ Housekeeping supervisor
Resume:
Amber Pestana
Indianapolis, IN *****
**************@*****.***
Professional Summary
Detail-oriented hospitality professional with 15+ years of experience in customer-facing roles. Proficient in providing exceptional customer service, managing schedules, and performing data entry tasks. Skilled in housekeeping, serving, and cash handling. Currently pursuing a Bachelor's degree in Business. Work Experience
Assistant
Crawford’s construction and Repairs LLC-Indianapolis, IN August 2023 to Present
Assistant/secretary/runner for owner. Schedule jobs, pick up/drop off material. Assist hvac technicians in any area that’s needed.
• Managed incoming calls and emails, responding promptly and professionally to inquiries
• Scheduled appointments with clients or customers based on availability of staff members
• Performed data entry tasks accurately within specified timelines to maintain database integrity
• Provided exceptional customer service through prompt response to inquiries via phone or email Room Attendant/Housekeeping Supervisor
Hilton Home2 Suites-Indianapolis, IN
April 2020 to May 2023
Room attendant/ supervisor.Stock cart, clean rooms,control laundry, inspect rooms, assign rooms, assist guests. Assign schedules,fill in wherever needed.
• Maintained cleanliness and tidiness of assigned guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished room supplies such as toiletries, towels, and refreshments to ensure guest satisfaction
• Inspected rooms for any maintenance issues or damages and promptly reported them to the appropriate department
Room Attendant/Housekeeping
Quality Inn and Suites-Franklin, IN
March 2018 to August 2020
Cleaning and prepping rooms, laundry, stock supplies, clean all areas of the hotel in and out. Take care of guests requests.
• Cleaned and maintained guest rooms, ensuring a high standard of cleanliness and presentation
• Performed daily inspections of assigned rooms to identify any maintenance or repair needs
• Stocked and replenished room supplies such as toiletries, linens, and towels
• Responded promptly to guest requests for additional amenities or services Server/Cashier
Steak n shake-Greenwood, IN
January 2013 to August 2017
Taking orders,delivering food,greeting and seating guests. Completing transactions
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Server/Hostess
Denny Restaurant-Greenwood, IN
January 2007 to August 2013
Greet and seat guests, take orders, serve food, clean, stock answer phones
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Customer Service Representative
Old tyme pottery-Greenwood, IN
February 2003 to February 2005
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Upsold additional products or services to customers based on their needs and preferences
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
Cashier
Speedway-Greenwood-IN
May 2001 to May 2002
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
Education
Pursuing Bachelor's degree in Business
Southern New Hampshire University - Manchester, NH January 2024 to Present
GED
Indian department of workforce development - Madison, IN May 2019 to July 2019
Skills
• Serving Experience
• Time management
• Host/Hostess
• Upselling
• Microsoft Word
• Cleaning Experience
• Merchandising
• Organizational skills
• Phone etiquette
• Microsoft Outlook
• Retail Sales
• Food Preparation
• Food Service
• Coffee Experience
• Restaurant Experience
• Customer service
• Cash Handling
• Inventory Control
• Front desk
• Commercial Cleaning
• Busser
• Laundry
• Cashiering
Certifications and Licenses
Driver's License
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