Customer Service Experience

Amber Simon

Raleigh, NC

919-***-****(C)

919-***-****(H)

************@*****.***

Esthetician License: E 17940

●Customized Facials

●Skin Analysis

●Oxygen Treatments

●Advanced Training in PCA Skincare, Jan Marini Skincare, Murad Skincare, Obagi Medical Skincare & Circadia Skincare

●Chemical Peels Enzyme, Lactic, Glycolic, Salicylic Acid, Retinols

●Electrical Facials High Frequency, Galvanic Current, Faradic Modalities

●Designated Skin Care Regimes

●Microdermabrasion Certified

●Microderm-infusion Certified

●LED Treatments

●Make-up Application

●Full Body Spa Treatments

●Lash and Brow Tinting; Lash Application

●Microneedling

●Laser Hair Removal

●Microsoft Office Suite

●Body Waxing

Occupational Licenses, Certificates and Training

08/2023 ZianMed Allegra IPL

ZianMed

05/2017 Microderm-infusion Certified

Envy Medical

06/2017 Chemical Peel Certification

PCA Skin Academy

03/2017 Esthetician License

NC State Board of Cosmetic Art Examiners

Education

Miller-Motte College, Cary, NC Date of Conferment: Mar 18, 2017

Esthetics Technology Certificate Cumulative GPA: 3.0

Clinical Experience

The Spa at MMC, Miller-Motte College, Cary, NC June 2016 to Mar 2017

Student Esthetician

●Review medical intake form with client

●Discussed any medications or conditions that would alter treatment plan

●Prepared ingredients and instruments for procedures

●Discussed the client’s level of comfort before, during and after services

●Recommended products available for purchase to clients based on their skin type

●Complete treatment notes for client’s file

Employment Experience

Lorena Luca Med + Spa, Raleigh, NC Feb. 2024 to April 2024

Front Desk Concierge

●Answer telephone, providing information, taking messages, or scheduling appointments.

●Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

●Transmit information or documents to customers, using computer, mail, or via text message.

●Responsible for opening/closing duties

Ulta Beauty, Garner, NC Oct. 2023 to Feb. 2024

Prestige Beauty Advisor

●Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

●Responsible for opening/closing duties

●Help color match customers with makeup

●Educate customers on product

●In charge of fragrance area

Massage Envy, Raleigh, NC March 2017 to May 2023

Esthetician

Customer Service, Raleigh NC October 2005 to July 2016

Customer Service Representative/Specialist

●Answered phones

●Satisfied invoicing

●Product Quality Control

●Processed purchase orders

●Documented details of inquiries, complaints and actions taken

●Processed credit card payments

●System usage proficiency: SAP, AVAYA, Microsoft Outlook, Microsoft Word, Excel, Power Point

●Customized packages

●Educated customers about equipment usage

●Coordinated with service providers

●Scheduled appointments

●Performed administrative support tasks

●Interfaced with customers

Massage Envy, Raleigh, NC June 2010 to Sept. 2010

Receptionist / Sales Associate

●Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

●Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

●Transmit information or documents to customers, using computer, mail, or facsimile machine.

References and Letters of Recommendation Available Upon Request

Contact this candidate