Customer Service Food
Resume:
Kayla Warmoth
Lebanon, IN *****
*********************@***********.***
Professional Summary
Hardworking and detail-oriented food service professional with 1+ years of experience in a fast-paced factory position. Proven track record of maintaining cleanliness and sanitation standards, managing inventory, and providing exceptional customer service. Skilled in kitchen operations, team management, and leadership. Possesses a strong work ethic and ability to adapt to changing priorities or unexpected situations. Currently working in a fast food industry and I'm building myself up there. But I'm looking for a job I can stay at and make a career at and be able to retire at. Authorized to work in the US for any employer
Work Experience
Fast Food Manager in training
Burger King-Lebanon, IN
Present
• Prepared and served food and beverages to customers in a timely and efficient manner
• Maintained cleanliness and sanitation standards in the kitchen, dining area, and serving stations
• Assisted with inventory management by monitoring stock levels, placing orders, and rotating perishable items
• Collaborated with team members to ensure smooth operation of the food service establishment
• Provided excellent customer service by addressing customer inquiries, concerns, and special requests
• Operated cash registers accurately for order processing and payment handling
• Followed proper food safety procedures to prevent contamination or spoilage of food products
• Trained new employees on company policies, procedures, and best practices for food preparation and service
• Ensured compliance with health codes, regulations, and licensing requirements at all times
• Handled customer complaints professionally by listening attentively, offering solutions or alternatives when necessary
• Developed strong relationships with regular customers through personalized interactions
• Demonstrated flexibility by adapting quickly to changing priorities or unexpected situations during busy periods
• Assisted in training new staff members on food preparation techniques, safety procedures, and customer service standards
• Collaborated with the management team to develop and implement strategies for increasing customer satisfaction
• Maintained a positive attitude and professional demeanor even during challenging situations Kitchen Manager
Casey's Gas Station-Lebanon, IN
January 2024 to October 2024
• Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
• Implemented safety protocols and ensured compliance with health regulations to maintain a clean and safe working environment
• Created weekly schedules for kitchen staff based on projected business volume while optimizing labor costs
• Conducted regular inspections of equipment to identify maintenance needs or repairs, minimizing downtime due to breakdowns
• Developed strong relationships with local farmers and vendors to source fresh ingredients for menu items
• Collaborated closely with front-of-house staff to ensure smooth communication between the kitchen and dining areas during service hours
• Analyzed sales data regularly to identify popular dishes or trends in customer preferences, leading to menu adjustments that increased revenue by XX%
• Streamlined inventory management system by implementing digital tracking software resulting in an X% reduction in stock discrepancies
• Instituted rigorous cleaning procedures which led the restaurant receiving an A rating from the health department
• Trained all kitchen staff on proper handling techniques for allergens resulting in zero incidents related allergies over two years
• Managed vendor relationships, negotiating contracts and ensuring timely delivery of high-quality ingredients at competitive prices
• Demonstrated strong leadership skills during high-pressure situations such as peak service hours or special events
• Achieved consistently high ratings on health inspections through meticulous attention to cleanliness standards throughout the kitchen area
• Cultivated positive working relationships with vendors leading to improved pricing terms on key ingredients
Factory Worker
Hachette Book Group-Lebanon, IN
December 2021 to January 2023
• Operated machinery and equipment in a fast-paced factory environment
• Assembled products according to specifications, ensuring quality standards were met
• Maintained a clean and organized work area, following safety protocols at all times
• Collaborated with team members to meet production goals and deadlines
• Inspected finished products for defects or imperfections, making necessary adjustments as needed
• Assisted in inventory management by accurately counting and recording stock levels
• Packaged finished goods efficiently and securely for shipment or storage
• Trained new employees on machine operation, safety procedures, and company policies
• Identified opportunities for process improvement, suggesting ideas to enhance efficiency or reduce waste
• Adhered to strict production schedules while maintaining attention to detail and accuracy
• Participated in team meetings to discuss production targets, challenges, and improvements
• Contributed ideas during brainstorming sessions focused on improving overall manufacturing operations
• Ensured compliance with health and safety regulations at all times
• Packed materials according to specific instructions provided by the supervisor
• Worked effectively both independently as well as part of a team-based environment
• Demonstrated flexibility by adapting quickly to changing priorities or work demands
• Ensured proper handling and disposal of hazardous materials according to regulations
• Operated computerized systems for tracking production output and inventory levels Motorclothes Manager
Keystone Harley Davidson, Eagle Harley Davidson, Spikes Harley Davidson-Lafayette, LA June 2006 to November 2015
• Provided exceptional customer service by assisting customers in finding the perfect clothing items and accessories
• Built strong relationships with customers, resulting in a high rate of repeat business and positive word- of-mouth referrals
• Maintained an organized and visually appealing store layout to enhance the shopping experience for customers
• Assisted in inventory management by conducting regular stock checks, restocking merchandise, and processing returns/exchanges
• Collaborated with team members to create attractive displays and window arrangements to attract customer attention
• Stayed up-to-date with current fashion trends, enabling me to provide valuable styling advice to customers
• Effectively handled cash transactions, including operating cash registers, processing payments accurately, and providing change as needed
• Resolved customer complaints or concerns promptly and professionally to ensure customer satisfaction at all times
• Participated in training programs to expand product knowledge and improve sales techniques
• Contributed ideas for marketing promotions or events that increased foot traffic into the store
• Assisted in visual merchandising efforts by arranging products according to brand guidelines and seasonal themes
• Maintained a clean and organized work area throughout each shift
• Consistently met or exceeded daily/weekly/monthly sales targets set by management
• Demonstrated expertise in handling difficult situations calmly while ensuring customer satisfaction
• Provided personalized recommendations based on individual preferences, body types, occasions, etc
• Managed fitting room operations efficiently by maintaining cleanliness, organizing garments after use, etc
• Served as a brand ambassador by embodying the company's values and promoting its image through personal presentation and behavior
• Suggested upselling or cross-selling opportunities based on customers' preferences or previous purchases
• Maintained knowledge of store policies regarding returns/exchanges to provide efficient service to customers
• Increased average transaction value by promoting add-on accessories or complementary clothing pieces during checkout process
Education
High School Graduate in All general
Western Boone Jr-Sr High School
August 2001 to June 2006
Skills
• Leadership (10+ years)
• Food service (6 years)
• Customer service (10+ years)
• Management (10+ years)
• Supervising experience (10+ years)
• Hospitality (10+ years)
• Cash handling (10+ years)
• Closing (10+ years)
• Cleanliness (10+ years)
Certifications and Licenses
Driver's License
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