Customer Service Data Entry

Glenda Dennis

(Local to Austin, TX and available immediately)

Summary:

Customer Service Professional Experience in effectively addressing customer inquiries, resolving issues, and ensuring a positive client experience through clear and empathetic communication.

Demonstrated ability to identify root causes of customer concerns and provide timely, effective solutions to enhance satisfaction and retention.

Experienced in delivering exceptional service across multiple platforms, including phone, email, chat, and in-person interactions.

Skilled in de-escalating challenging situations, handling complaints with professionalism, and turning negative experiences into positive outcomes.

Adept at fostering long-term relationships by understanding customer needs, offering personalized assistance, and maintaining a customer-focused approach.

Education:

High School Diploma, Apple Valley High School, Apple Valley, CA

Skills:

Customer Service

Inbound/Outbound

Microsoft Office proficiency

Receptionist

Filing

Microsoft Word

Scheduling

Data Entry

Customer Service Skills

Microsoft

Multi-line Phone Systems

Clerical

Management

Inventory

Microsoft Office

Organizational Skills

Outlook

Document Management

Medical Terminology (1 year)

Medical Records

EMR Systems

Customer service

Vital Signs

Patient Care

Home Care

Professional Experience:

Handmade Expressions, Austin, TX Sep 2023 – Jun 2024

Warehouse Support Associate

Communicated with warehouse supervisors to resolve order discrepancies and ensure accuracy in shipments.

Managed inventory by tracking stock levels, conducting regular audits, and maintaining organized storage.

Performed data entry tasks to update and maintain records of incoming and outgoing shipments.

Processed and fulfilled collection orders to meet customer requirements and deadlines.

Sourced and procured appropriate packaging materials to ensure safe and efficient product delivery.

Burlington Stores, Austin, TX Nov 2022 – Jul 2023

Customer Service Associate

Handle inbound calls to address product-related questions and outbound calls to notify customers of special orders or promotions.

Document and track customer feedback, complaints, and resolutions for store reporting purposes.

Perform data entry tasks for daily sales logs, stock adjustments, and promotional activities.

Support inventory management by organizing received goods and maintaining accurate records.

Address customer queries regarding refunds, exchanges, and loyalty program details.

Assist with customer concerns and purchases.

Provide fast and friendly check out experience in the store.

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