Human Resources Manager
Resume:
COURTNEY JAMES
*********@*****.***
https://www.linkedin.com/in/courtney-james-4500a7263 PROFESSIONAL SUMMARY
A Senior Human Resources Professional that is well versed in HR Management across all industries and United States Navy Veteran with a Secret Security Clearance and with 20+ years of leadership experience. Highly proficient in operations, directing teams of personnel, and learning new skills quickly while immersed in a dynamic, fast paced environment. Possess a comprehensive background in operations management, program management, strategic planning, and problem-solving all derived from conducting domestic and global operations. Adept in cross-functional coordination in matrixed organizations and communicating/influencing stakeholders in policies and procedures, labor law and employee relations worldwide. Senior medical advisor to executive stakeholders on operations, medical coordination, regulation compliance, workplace safety, and workforce management Career supported by outstanding performance and professionalism.
• Executive Leadership • HR Management • Safety Development
• Succession Planning
• Data Analysis
• Training and Development
• Policy Supervision
• Organization / Communication
• Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Legends- Hospitality
Human Resources Manager July 2023 – May 2024
Provided HR leadership by mentoring and counseling employees, recruiting, onboarding, and sourcing employees, engaging in employee relations, and communicating company policies, programs, and procedures. Provided coaching and feedback to all levels of employees, addressing various employee-related issues and business needs.
• Acting as an employee and company advocate that can make decisions appropriately.
• Engage and maintain performance evaluation program.
• Manage company applications.
• Communicate company policies and procedures.
Cintas- Manufacturing
Human Resources Manager July 2022 – June 2023
Oversee all general areas of human resources. Responsibilities include managing turnover, recruiting, payroll and benefits administration; driving positive employee relations; monitoring and ensuring compliance with the Company's legal obligations as to the FMLA, ADA, EEO/Affirmative Action, Workers' Compensation, Unemployment, and other employment laws. Safety is also a key focus for the Human Resources Manager who is responsible for ensuring that partners are trained in company safety policies and procedures and emphasizing a culture of safety at the location overall. Conducts location visits to ensure and interviews to ensure safety measures, policies and procedures, and interviews are conducted for compliance and retention.
• Resolve human relations disputes and work performance issues.
• Attain and record changes in HR laws.
• Develop and implement safety policies and procedures.
• Communicate company policies and procedures.
• Prioritization to adapt to new situations, timely resolutions, and sense of urgency. COURTNEY JAMES PAGE 2
US Navy – Recruiting Operations
Talent Acquisition Onboarding Manager and New Hire Training October 2019 – June 2022 Supervised, directed, and developed Navy Talent Acquisition Group Los Angeles new organizational structure for new hire onboarding process for sales professional. Maintain essential program at 100% success rate by leading 30 Navy sales manager. Coordinated Area Operations Manager, served to handle remote inquiries from the public in all areas of unemployment claims. Processed changes verified identity and provided alternative programs for assistance and benefit problems. Operations, training, and workforce for more than seven thousand personnel at the Onboarding to rank in top 10% nationwide.
• Conducted analysis, interpreted, and reported all data; Identified the characteristics, functions, and effects of controlled operations. Supervised, directed, and coordinated Operations requirements across the globe, directed daily operations of multifunctional teams, synchronized efforts.
• Monitored project schedule; prepared and provided routine status reports, logs, and correspondence to senior level managers and maintaining essential program at 100% success rate by leading 30 Navy sales.
• Supervise efforts to propel Navy Talent Acquisition Group Los Angeles onboarding in first year and consistently consider as national standard for professional training, new hire retention, and development for professional success.
• Used processes to develop operating procedures to enhance workforce readiness and operational initiative, streamline communication and sourcing solutions, increasing personnel and material readiness.
• Manages unit and provides unit and staff agency assistance to subordinate units to ensure planning, and training have been accomplished to meet requirements. Diversity, Equality, Inclusion July 2018 – August 2019 Command Managed Equal Opportunity (CMEO) managed this program for commanding officer to ensure equal opportunity and the prevention of unprofessional behavior, as well as provide for an environment that is free from unlawful discrimination, harassment, and sexual harassment. Compile, review, and report consolidated statistics and briefings and prepare recommendations for personnel to headquarters. Manage, report, and advise on all individual, collective, mandatory, and professional training requirements in organization's short- and training objectives.
• Communicate with the organization and government staff to provide best practices, process solutions, and workflow support for customers.
• Collaborates with multiple agencies to schedule and execute compliance inspections and assessments and forecast specific resources for projects.
Senior Human Resources Manager November 2009 – September 2019 Spearheaded marketing efforts to train, develop, mentor more than one hundred Navy Recruiting District personnel in Tennessee, Nashville, Houston, Texas and Los Angeles, California over the course of more than 10 years. Gained knowledge of consensus building, negotiating, mediating and conflict resolution techniques used in adversarial situations. Collaborated with customers either, telephonic, electronic or in person in a professional manner.
• Led client services with policies and procedures, legal compliance, benefits, and employee relations. Firsthand expertise on policies and procedures and created employee handbooks.
• Conducts quality assurance inspections to ensure compliance with policies and directives. Identifies and documents equipment and analyzes data for reports and special projects.
• Performs administrative duties to include performance appraisals, training and job qualification completion, maintenance management, personnel records management, resource management and policy implementation.
• Conducted location visits for new and existing staff to ensure that they are trained in company policies and guidelines and perform within the accepted standards, increasing operational efficiency, and enhancing the work environment for all staff.
• Provided advice and guidance to managers regarding conduct and performance issues. Assisted in developing and conducting employee relations training. Evaluated and analyzed vacancies and employment levels of different departments; assigned to set priorities. EDUCATION
Bachelor of Science in Applied Management
Grand Canyon University, 2023
CERTIFICATIONS / TRAINING
Lean Six Sigma Yellow Belt
Lean Six Sigma Institute
Professional Selling Skills – Sales Professional / Sales Coach / Sales Trainer Miller Heiman Group, A Korn Ferry Company
SKILLS
Value Oriented Selling Skills – Sales Professional / Sales Instructor Salesforce
UKG
ABI
Partners Connect
Advanced Business Learning
Career Counselor - Microsoft Office Suite 365
Adobe SharePoint
Mac / Microsoft Windows
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