Customer Service General Services

John Burroughs

**** **** *** ***, **********, CA 95823 279-***-**** ************@******.***

Professional Summary

I am a committed and motivated individual with exceptional customer service and decision making skills. I have a strong work ethic, professional demeanor and great initiative.

Skills

• Experience with handling infectious waste and hazardous substances. (chemicals used for cleaning, sanitation, disinfection and sterilization).including Bio Hazardous waste handling

• Time Management

• Excellent Customer Service Skills

• Microsoft Word, Excel, PowerPoint, Outlook

• Knowledge of JACHO & OSHA regulations regarding strict infectious control practices.

• Strong work ethic, motivated to learn and open to feedback.

• Thrive in fast paced environment.

• Contributes to a positive work climate and overall team effort.

• Performs related responsibilities as required or directed.

Work Experience.

Foreman-Northcoast Warehouse, Redway, Ca June 1997-April 2000

Custodial Services Supervisor - Department of General Services, Sacramento, CA

March 2018- June 2022

• Covered all work assignments by preparing effective schedules and delegating jobs.

• Overseen the delivery of efficient, high-quality cleaning services with skilled employee management.

•Resolved staff performance problems and personal conflicts with hands-on approach.

• Selected, ordered, and purchased new equipment, supplies, or furnishings.

• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

• Met cleaning demands by effectively managing cleaning products, supply inventory, and equipment.

•Satisfied customers with timely service and by quickly resolving service issues.

Custodian - Department of General Services, Sacramento, CA – January 2015 / March 2018

• Delivered efficient, high-quality cleaning services for multiple floors.

• Maintained presentable public areas by quickly cleaning up spills.

• Satisfied customers with timely service and by quickly resolving service issues.

• Selected, ordered, and purchased new equipment, supplies, or furnishings.

Caretaker – In Home Support Services, Sacramento, CA

November 2000 - June 2010

•Provided household chores such as cooking, cleaning and laundry.

•Provide personal care services such as: dressing, bathing, and feeding.

•Transportation and assistance with scheduling medical appointments.

•Established rapport with individual to provide individualized assistance and maintain trust. Maintained customer satisfaction using relationship-driven approaches and strong conflict mediation skills.

Education & Certification

Firefighter1-2000-2001,Hazmat training 2000-,water treatment and disinfection 2015-2015..3 certifications, inter coast college electrical trainee w/ registry# 2018-2019,forklift operator on/ off road training 2019-2020, scissors lift operator trainee2019-2020,

Contact this candidate