Data Analysis Project Management

Summary

A dedicated Cooperative Management graduate with a solid background in sales, data analysis, organizational behavior, and cooperative principles. Demonstrated capacity to promote cooperation across a variety of stakeholders and spearhead projects that improve member satisfaction and operational effectiveness. I am Skilled in financial analysis, strategic planning, data analysis and project management with a strong passion in business and data analytics. I am eager to use practical expertise and academic knowledge to support organizations dedicated to social and economic progress. I am an excellent communicator and team player who is dedicated to lifelong learning and the betterment of the community.

Experience

Team Leader

Platinum Credit Limited

07/2023 - 12/2023

Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills. Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Developed effective improvement plans in alignment with goals and specifications. Helped meet changing demands by recommending improvements to business systems or procedures. Conducted regular reviews of operations and identified areas for improvement. Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision- making.

Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Business Development Officer

Zazipay Limited

07/2022 - 06/2023

Lead generation for short-term loans, working closely with clients to facilitate appraisal and disbursement of the short-term loans

Managing customer relationships by assisting them in all queries on our products and seeking a resolution to their requests as well as marketing

Preparing weekly marketing and activation plans on promotion of company's products and services Create market awareness for the company's product

Koech Kandagor Judy

*********@*****.*** / +254********* / Nairobi,Kenya Establish and maintain effective working relationships with clients Identify sales prospects and follow up on new leads and referrals resulting from field activity Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within required timeline

Follow up on dates of clients' account statements and daily cheque banking Analyzing the company's products daily and reporting the performance to the management through the Assistant Branch Manager

Verification of a file and counterchecking to ensure that all supporting documentation attached are sufficient to process a loan

Accurate and timely application of loans in the System Ensuring debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures

Loan Officer

4G-Capital Company

07/2021 - 05/2022

Submitted loan applications to underwriter for verification and recommendations. Examined customer loan applications for loan approvals and denials. Developed strong relationships with customers through high levels of customer service. Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.

Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.

Collaborated with underwriters to expedite loan approvals and close deals in a timely manner. Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.

Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners. Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.

Resolved customer complaints regarding loan products and services, restoring trust and satisfaction. Conducted regular training sessions for new loan officers, enhancing team competence and service quality. Conducted comprehensive risk assessments for loan portfolios, resulting in balanced risk management. Direct Sales Agent

ECOBANK

01/2018 - 05/2018

Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business. Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.

Increased referral business through the cultivation of strong relationships with satisfied customers who spread positive word-of-mouth reviews about our products. Contributed to company growth by consistently meeting or exceeding monthly sales targets. Demonstrated exceptional time-management skills while juggling multiple tasks to meet deadlines effectively. Customer Support

Naivas Supermarket

01/2015 - 01/2016

Greeted customers, helped locate merchandise, and suggested suitable options. Resolved customer complaints professionally, turning negative experiences into positive outcomes. Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.

Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.

Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.

Improved customer satisfaction by providing exceptional service and addressing concerns promptly. Office Assistant

Bunifu Technologies

01/2013 - 01/2014

Greeted customers, helped locate merchandise, and suggested suitable options. Resolved customer complaints professionally, turning negative experiences into positive outcomes. Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.

Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.

Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.

Improved customer satisfaction by providing exceptional service and addressing concerns promptly. Skills

Microsoft excel, Analytics, Customer service, Computer literacy, Leadership Experience, Workforce Planning, Problem Resolution, Problem Management

Education

Diploma in Cooperative Management

Rift Valley Institute of Science And Technology

01/2014

Graduated with a Credit score.

Certificate in Computer Applications

Bartek Institute

01/2014

High School

Solian Girls High School

12/2010

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