Customer Service Employee Relations
Resume:
GREGORY SEWELL
SKILLS
• Motivational Skills
• Employee Relations
• Customer Service
• People Management
• Guest Assistance
• Time management expertise
• Guest Relations
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
WORK HISTORY
August 2018 - October 2020
Overnight Manager Wawa, Philadelphia, PA
June 2016 - June 2019
Dishwasher Supervisor Hahnemann Hospital, Philadelphia, PA February 2016 - August 2018
Lead Dishwasher Blaze Pizza, Philadelphia, PA
Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
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Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
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Reduced employee turnover through effective communication, training, and mentorship of staff members.
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Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
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Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
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Trained new team members on company policies, procedures, and best practices to ensure consistent service delivery.
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Reduced kitchen accidents by enforcing proper safety protocols and training staff on best practices.
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Kept kitchen areas neat and clean by removing trash and organizing supplies.
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Kept work area clean, dry, and free of debris to prevent incidents and accidents.
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Kept dishes, utensils and glassware clean and rotated following safety standards set by the hospital
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Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
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Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
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Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
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Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
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• Wash rinse sanitize & stock accordingly
• Wipe down tables dough station prep areas etc
Assisted in expediting food orders during peak hours, ensuring timely service to cust
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CONTACT
Philadelphia, PA 19143
**********@*****.***
January 2011 - April 2014
School Janitor Mecca Day Care, Philadelphia, PA
March 2010 - April 2014
Server Olive Garden, Philadelphia, PA
Enhanced cleanliness standards with thorough sanitization of all dishware, utensils, and cooking equipment.
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Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
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Facilitated smooth kitchen operations through prompt removal and disposal of waste materials.
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Ensured adherence to local health codes by properly storing cleaned items in designated areas according to established procedures.
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Reduced kitchen accidents by enforcing proper safety protocols and training staff on best practices.
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Demonstrated punctuality and reliability, consistently arriving on time for scheduled shifts.
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Decreased water waste with efficient use of water resources during rinsing and washing processes.
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• Setup & breakdown for different conventions.
Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
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Contributed to the school''s positive atmosphere by promptly addressing any maintenance issues and reporting them to the administration.
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Ensured proper waste disposal with regular trash removal and recycling efforts, promoting an eco-friendly campus.
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Assisted in maintaining a healthy learning environment by deep cleaning classrooms, restrooms, and common areas on a consistent basis.
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Improved overall cleanliness of the school grounds by participating in seasonal projects such as leaf removal and snow clearing.
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Maintained positive relationships with school faculty and administration, fostering open communication channels for addressing issues promptly.
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Responded to emergencies like spills or broken glass with speed and care, minimizing potential hazards for students and staff.
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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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Served food and beverages promptly with focused attention to customer needs.
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• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean. Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
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• Greeted new customers, discussed specials, and took drink orders. Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
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Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
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EDUCATION
June 2003
High School Diploma
Parkway Gamma High School, Philadelphia, PA
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