Business Analyst /Project Management

RAUNAK SHAJI BUSINESS ANALYST

214-***-**** ***********@*****.*** linkedin.com/in/raunak-shaji/

BUSINESS ANALYST with more than 5-year record of enhancing IT infrastructure, drawing on in-depth analysis to identify improvement opportunities and translating business requirements into innovative solutions. Highly skilled in optimizing key processes, presenting data insights to senior leaders and collaborating with stakeholders to enhance system reliability, risk mitigation, and operational efficiency. A strong technical background, leveraging IT tools, project management methodologies, and SAFe Agile practices to deliver business objectives in fast-paced, complex environments. STRENGTHS & EXPERTISE: Business Process Optimization Technical Specifications Integration & Automation Data Analysis & Warehousing Business Requirements Stakeholder Communication Sales & Operations Planning (S&OP) IQ, OQ, ECOs & SOPs

Agile & SDLC Methodologies Infrastructure & Architecture Solutions Project Management Risk Assessment & Mitigation. TECHNICAL TOOLS: Python, SQL, Microsoft Power BI, Tableau, Siemens Opcenter MES, Azure, Docker, Kubernetes, Confluence, Jira, ServiceNow, Virtualized Environments, Cloud Platforms (AWS, Azure), SCADA Systems, ETL Processes, Advanced Excel (Pivot Tables, VBA, Macros) & AR/VR Solutions, ServiceNow. P ROFESSIONAL E XPERIENCE

BUSINESS ANALYST Alcon Fort Worth, Texas 2021 – 2024

• Defined key performance indicators (KPIs) to measure business process efficiency, system performance, and project success, resulting in a 25% improvement in operational workflows. Improved budget forecasting accuracy by 20%, developing KPI tracking models and automating data extraction to reduce manual reporting time.

• Reduced duplicate work by 30% by promoting effective communication in JIRA and Confluence, standardized process flows, and cross-functional alignment to meet critical system needs.

• Gathered and documented business requirements for system enhancements, leading to a 30% improvement in operational workflows.

• Partnered with account managers, clients, and internal teams to ensure alignment with business objectives and process improvements.

• Served as a liaison between business, development, architecture, and external stakeholders to ensure clear communication and understanding of chargeback-related projects and initiatives.

• Developed SQL queries to improve data accuracy and streamline reporting, reducing manual data extraction time by 40%.

• Designed and executed test plans, ensuring compliance with regulatory standards and reducing defects by 35%.

• Streamlined processes, defining clear project objectives, coordinating SIT and UAT, and ensuring detailed road mapping and execution.

• Reduced communication-related project delays by 40% through weekly reporting, Power BI and Tableau dashboards, real-time leadership updates, and cross-team collaboration.

• Identified inefficiencies in existing workflows and implemented streamlined automated solutions, reducing processing time by 30%.

SOFTWARE DEVELOPER / ANALYST Infosys Richardson, Texas 2019 – 2021

• Conducted SQL-based data analysis to drive decision-making and improve reporting accuracy.

• Client Service Excellence: Partnered with a major client, providing operational input for proposal development and change processes while enhancing knowledge sharing, documentation, and technical coaching.

• Advanced Problem Solving: Troubleshot and resolved technical problems across 3 ERPs (Microsoft Dynamic Navision, Topshelf, Food Pro) to address complex technical scenarios.

• Systems Analysis & Optimization: Improved resolution times by 30% by analyzing system functionality, reducing downtime, streamlining order processing, and enabling more accurate, efficient inventory management.

• User Support & Satisfaction: Delivered a 25% boost in the first-call resolution rate and strengthened end-user satisfaction, implementing a scalable IT support model with automated ticket categorization. SYSTEMS ANALYST INTERN Mr. Cooper Coppell, Texas SUMMER 2019

• Process Optimization: Decreased requirement-related revisions by 50%, working closely with business units to understand needs and pain points and increasing the efficiency of application releases.

• Documented data requirements, led data analysis for integration, ensured alignment across project teams, and facilitated UML modeling.

E DUCATION & P ROFESSIONAL D EVELOPMENT

MASTER OF BUSINESS ADMINISTRATION Texas A&M University BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEMS University of Texas at Arlington Lean Six Sigma – Green Belt Certified Automation Tester Oracle Certified Associate, Java SE 8 Programmer Education

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