Operations Analyst

CHARMAINE L. PERKINS-BROOKS

**** *** **, *******, ** 77575 713-***-**** – Cell, ****************@*****.***

OBJECTIVE: Provide a school with an organized professional with proven teaching and guidance skills. Possess a strong track record teaching effectively to assist students to pass Microsoft certifications. Ability to be a team player, resolve problems, and conflicts professionally. Looking to contribute my knowledge and skills in a company that offers opportunities.

EDUCATION

LeTourneau University, Houston, TX

Master of Business Administration (MBA) December 2000

GPA: 3.4/ 4.0

B. S. Business Management (BSBM) May 1998

GPA: 3.0/ 4.0

Certifications: Business Education, Marketing Education, Microsoft Word 2016, Microsoft Excel 2016 and Microsoft PowerPoint 2016

EMPLOYMENT EXPERIENCE

Goose Creek Memorial High School (Goose Creek Consolidated ISD), Baytown, TX August 2024 - Present

Ross S. Sterling High School (Goose Creek Consolidated ISD), Baytown, TX August 2022 – 2024

Woodrow Wilson Junior High School (Dayton ISD), Dayton, TX August 2021 – May 2022

Hodges Bend Middle School (Fort Bend ISD), Houston, TX August 2020 – June 2021

Dayton High School (Dayton ISD), Dayton, TX August 2016 – May 2020

Aldine 9th Grade School (Aldine ISD), Houston, TX August 2015 – May 2016

Career Technology Education/Business Education Teacher/ Business & Finance Education Teacher

Developed and implemented lesson plans in accordance with the district and state’s specifications.

Responsible for guiding the students through instructional material and learning strategies that will appeal to various learning styles and abilities.

Develop assessments, both formal and informal to assess students understanding of lessons through various evaluations. Provide instruction in course of Business Information Management.

Provide management of classroom, planned and taught course work during the school year.

Certify students in Microsoft Word, Word Expert, Excel, Excel Expert, PowerPoint and Access. (Most certifications in the district)

Provide instruction in courses including Accounting 1 and 2, Business Information Management 1 and 2, Touch Systems Data Entry (TSDE), Technology Applications, College and Career Readiness (Exploring Careers), Dollars and Sense, and College Preparation (PSAT)

Nominated for Teacher of the Year, 2019-2020

Dayton High School (Region IV), Dayton, TX January 2015 – May 2015

Career Technology Education Clinical Teacher

Assisted Cooperating teacher in management of classroom, provided instruction, planned and taught course work during the twelve-week assignment. Courses included: Principles of Technology, Digital and Interactive Media, Computer Maintenance and Web Design.

Invesco, Houston, TX April 2012 – January 2015

Financial Reporting Coordinator

Under general supervision, provides administrative support to the Fund Financial Services Financial Reporting Group. Responsible for assisting in the coordinating of the preparation of annual, semi-annual and quarterly shareholder reports.

Prepares and coordinates the shareholder report distribution to the portfolio managers including tracking the sub certifications.

Distribute and collects the Fund Disclosure checklist from the following groups: Fund Valuation, Expense Accounting and Pricing groups for each reporting cycle.

Create and maintain Tracking Report for financial reporting cycles that tracks several stages of the cycle, i.e. Routings, MDFP, blue lines, and print releases.

Houston Chronicle, Houston, TX October 2008 – May 2011

IT Coordinator/ Analyst

Provide support to SVP of Information Technology along with 9 directors. Audit expense and provide justification for spending for the division. Handled HR related issues and reporting for the division. Manage budget, track and control spending for division. Develop and maintained contract files and database.

Manage daily schedule, activities, and events for the division.

Prepare and audit expense statements (researched/accrued for upcoming expenses through running Adhoc reports in Hyperion)

Worked closely with HR department with handling of payroll and timecard entry along with managing vacation and attendance records for the division.

Managed process for vendors and contractors, organizing any necessary document management including contract database.

Paymetric, Inc., Houston, TX March 2003 – September 2008

Sales Operations and Tradeshow Manager/Salesforce.com Administrator

Prepare budgets, forecasting and financial planning for Sales Department. Manage budget, track and control spending for sales department. Salesforce.com Administrator. Develop and maintain relationship with vendors and tradeshow associations. Prepare sales commission reports. Manage customer accounts. Reduce travel budgets by developing proper procedures and processes.

Manage execution of tradeshows and other company events

Manage marketing communications, lead generation program management, vendor management and budget management.

Work closely with sales and product managers to translate company campaign level objectives into actionable marketing communication strategies.

Track metrics for all emails, including bounced, opened, landing page clicks, opt outs, sales, etc.

Ensure that sales are properly trained and fully equipped with timely information so they can effectively translate opportunities into revenue.

Manage Maintenance Service Fees renewal process - perform annual review of customer account to assess for increase of Maintenance Service Fees

Manage contracts and files – Software License Agreements, Master Service Agreements and Product Order Forms for all customers.

The Rodgers Group/ Spherion / Steverson, Houston, TX May 1998 - February 2003

Worked with various temporary agencies while attending graduate school to develop and enhance skills as well as knowledge. Operated in various capacities including Business Consultant, Training Department Supervisor, Executive Assistant, and Administrative Manager: Responsibilities included the following.

Evaluated existing processes for cost effectiveness, decreased departmental budget by several thousand dollars, Establish and develop policies and procedures.

Organized, analyzed and established process for procurement of over 200 proposals for calendar year.

Supervised administrative staff and coordinated schedule for 25+ trainers.

Coordinated new hire activities for new employees including employment verification and drug testing.

Provide administrative assistance to executive management (President, Vice President) – coordinating meeting, organizing schedule, develops and monitors, or participates in the development and monitoring of, the budget of the organizational unit.

Shell Oil Company/Criterion Catalyst, Houston, TX May 1989- May 1998

H S & E Representative

Produce technical information for Material Safety Data Sheet (MSDS), Environmental Data Sheet (EDS), Preliminary Safety Information Sheet (PSIS), Product Profile Information Sheet (PPIS), and Product Label. Ensure company compliance to legislative and regulatory statues. Audit various chemical and manufacturing plants for compliance.

COMPUTER SKILLS

Strong knowledge of QuickBooks and SouthWare - Accounting software, Hyperion

CRM Software – SalesForce.com, Eloqua

Microsoft Word, Excel (Macros) (Smartview), Access and PowerPoint

Ability to type 60 wpm with 10-Key by touch skills.

REFERENCES Available Upon Request

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