Sales/Customer Success Manager

JONES PATTON

Yakima, WA ***** 509-***-**** *****.******@*****.*** LinkedIn Profile

"People don't buy what you do; they buy why you do it." -Simon Sinek Professional Summary

Results-driven sales and account management professional with a strong background in technology, SaaS solutions, and customer relationship management. Adept at fostering long-term client partnerships, driving revenue growth, and ensuring high customer satisfaction through strategic engagement. Proven ability to translate complex software solutions into clear value propositions, optimize sales pipelines, and execute whitespace selling strategies. Skilled at acquisition, integration, expansion and retention of clientele. Experienced in fast-paced, client- facing roles requiring strong negotiation, communication, and cross-functional collaboration. Proficient in Salesforce, contract management, and value-based selling methodologies. Core Competencies

• Account Management & Client Retention

• Sales Growth & Business Development

• CRM & Data Analytics (Salesforce, Monday, Jira, CPQ, MS Office Suite)

• Solution Selling & Value-Based Sales Strategies

• Contract Negotiation & Proposal Management

• Customer Success & Relationship Building

• Technical Training & SaaS Product Adoption

• Cross-Functional Team Collaboration

• Public Sector & Enterprise Software Solutions

• Trade Shows, Networking & Territory Management

Professional Experience

Senior Customer Success Manager

Bluewhite Robotics Washington, California & Israel 2024

• Managed key enterprise and SMB accounts across the Pacific Northwest, ensuring long- term customer engagement and retention.

• Led product adoption of AI-powered autonomous farming solutions, aligning technical solutions with client needs.

• Provided technical training, troubleshooting, and support, ensuring seamless software and hardware integration.

• Served as the primary point of contact between customers and internal teams, facilitating communication and product development feedback.

Customer Success Manager

FruitSpec Pacific Northwest (WA, OR, CA & Israel) 2023

• Developed and executed customer success strategies for AI-based precision agriculture solutions.

• Conducted onsite and remote product demonstrations, increasing software adoption rates and sales opportunities.

• Strengthened client relationships by addressing technical concerns, improving retention, and expanding account growth.

• Created training materials and best practices to enhance onboarding and software implementation success.

Outside Sales Representative/Account Manager

OBC Northwest Pacific Northwest (WA, OR, ID, MT, UT & Canada) 2019 – 2023

• Managed a territory of 350+ accounts, increasing regional sales from $2.5M to $4.1M through consultative sales strategies.

• Built long-term relationships by identifying client needs, cross-selling solutions, and driving customer satisfaction.

• Developed and maintained a robust sales pipeline within Salesforce, tracking deals, contracts, and engagement metrics.

• Led contract negotiations, proposal development, and sales order management to close high-value deals.

Commercial Property Developer/Owner/Managing Partner 2 S & B Partnership Yakima, WA January 2012 – Present

• Co-founded and managed a commercial property development business, overseeing long- term industrial and commercial leases.

• Negotiated complex contracts, demonstrating financial acumen and strategic business planning.

• Led budgeting, vendor coordination, and project management to ensure operational efficiency and business growth.

Bartender/Server

Cowiche Canyon Kitchen Yakima, WA 2016 – 2018

• Developed strong interpersonal and time management skills while providing excellent customer service in a high-paced environment.

International Experience

• Traveled independently across six continents and 42 countries, developing cross-cultural communication skills.

• Attended the University of Granada in Spain, refining Spanish language proficiency and cultural fluency.

Education

• Western Washington University – B.A. in Business Administration (Finance & Psychology)

• University of Granada, Spain – Associate of Arts in Spanish Additional Skills & Interests

• OSHA 10 & CPR Certified

• Currently pursuing project mgmt. certifications: CAPM, PMP, CSM & CCM

• Remote work proficient

• Valid WA Driver's License

• Passionate about SaaS solutions, innovation, and customer success

• Strong connection to the Yakima Valley and agriculture industry Community Involvement

• POM Club

• NW Harvest

• WA Tree Fruit Association

• Yakima Rotary

• WA State Junior Golf Association

• First Tee of Yakima

• Volunteer for Local STEM Education

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