Change Management Organizational

John C. Tscheulin

Summary of Qualifications

Defense Acquisition University Certified Program Manager, Level III, SAFe Agilist trained and USAA Prosci Certified Change Manager who has provided organizational change management, organizational design, project management, strategy development, operations integration, technology integration, business analysis and re-design to a variety of businesses, Military, Private and Public Sector since 1977

Progressive management roles (1980-Present) to senior-management for various business and military organizations located in the United States, England and Asia; spanning small business to complex, international organizations

Proven ability to lead complex programs developing integrated holistic solutions for business or IT enabled business transformations through Enterprise Resource Planning (ERP) expertise, Agile, and Waterfall methodologies

Professional Experience

Organizational Change Management Architect 2002 to Present

Clients

Internal Revenue Service (IRS), Department of Veteran Affairs, GORE, United States Department of Agriculture (USDA), US Army (USA), US Air Force (USAF), US Navy (USN), NJVC, Wachovia Bank, USAA Bank, JP Morgan, City of San Diego and Alamo Colleges

Responsibilities

Directed a variety of organizational change management and strategy development projects to include leading strategy development sessions, reviewing, recommending and directing organizational change and re-engineering business processes to meet tactical/strategic objectives within budget.

Developed, executed proposals and directed the organizational change program for the Internal Revenue Service (IRS) Business Systems Modernization program

oSuccessfully implemented the first new federal tax return technology process in forty years

oSuccessfully integrated Web based technology for customer/partner interaction

oSuccessfully modernized the IRS financial system via an SAP financials implementation, receiving an unqualified or “clean” audit from the General Accounting Office one year from deployment

Directed efforts for the ERP Transformation programs for the Department of Veteran Affairs, GORE Supply Chain Modernization, USTRANSCOM SAP Pilot, Internal Revenue Service SAP implementation, United States Department of Agriculture SAP implementation, US Army Logistics Modernization Program SAP Supply Chain implementation, US Air Force Expeditionary Combat Support System Oracle implementation, US Navy SAP implementation, Wachovia Bank Logistics Oracle implementation, the City of San Diego SAP implementation and the Alamo Colleges Banner Oracle implementation

oDesigned, developed and executed the Program Management Strategy and Plan

oDesigned, developed and executed the Change Management Strategy and Plan

oEstablished business process mapping teams to capture end-to-end processes facilitating enhanced process understanding, master data requirements and management, training and end user acceptance

oEstablished role mapping process to align business process responsibilities to effective business roles and security authorizations

oDesigned and developed Change Leadership training/coaching sessions for Sponsors and supervisory personnel

oDesigned and developed format and administered change assessment workshops to overcome disparities in old to new processes, to include Human Resources staffing implications, communications, training, policy and procedure modernization and associated mitigation approaches

oCreated process to capture organizational/labor impacts and manage their resolution

oImplemented measurement process to measure overall business readiness

oCreated Communication Strategy and Plan

oCreated Training Strategy and Plan

Directed the strategy for change and development of a performance based contract for Option Year four of a ten year contract between NJVC and the National Geospatial Intelligence Agency (NGA) for Operations and Maintenance

oDesigned and developed a template for performance based contracts in accordance with the Federal Acquisition Regulation

oFacilitated requirements and data collection for contract inclusion

oDesigned and implemented internal review and approval process

Designed and implemented a client relationship management program improving the relationship between NJVC and the National Geospatial Intelligence Agency (NGA)

oImplemented a streamlined “one voice” communications process to deliver integrated, factual, concise messages to NGA

oFacilitated an enterprise-wide move to proactive and disciplined communications and behaviors when interacting with NGA

oDesigned, developed and delivered an internal training program to enhance client relationship management techniques

Participate in new business development activities to include client relationship building, research, Request for Proposal (RFP) evaluation, proposal development and oral presentations

Fulbright & Jaworski L.L.P. 2001 to 2002

Director, Application Development, Training and Help Desk

Analyzed, formulated and implemented culture and organizational change initiatives facilitating creativity, communication, improved morale and productivity.

Project Manager for corporate migration from Corel WordPerfect to Microsoft Word including training development, document conversion and delivery management of 6,000,000 converted WordPerfect documents

Consolidated seven nationwide Help Desk and Training departments including the development and structured implementation of the organizational change management process

Designed and implemented organizational restructuring including the elimination of a flat lined Help Desk and Training department to a three tiered support structure allowing for incentive and growth of assigned personnel resulting in two corporate service records within a month

Designed, authored and implemented Service Level Agreements

Designed, implemented and managed a corporate master training plan that included new job descriptions, on-the-job training records, progress checklists and detailed paths for personal and professional growth within the organization

Designed a nationwide professional training development process utilizing a nationally known consultant for delivery of professional continuing education

Managed a team of 42 direct reports supporting over 51-software applications

Blue Cross Blue Shield, South Carolina 1999 to 2001

Information Systems Computer Analyst III

Directed strategic development, integration of operations, business analysis and business re-design to include organizational change management.

Developed plan for migration from a token ring Novell network environment to Windows 2000 Ethernet environment, eliminating 1600 dumb terminals and replacing them with image enabled desktop computers

Developed a budget supplement for necessary equipment and software that would provide the company computer access to scanned insurance claims and better equipment to handle those claims

Developed a detailed infrastructure study and cost comparison analysis for the required network and PC equipment needed for the project

Collaborated with a software development company, WRQ out of California to develop the software to implement image retrieval via PC from an IBM mainframe

Designed a PC that would support the new program and negotiated a contract with Dell Corporation to build and supply the new PC

Collaborated with IBM to insure the mainframe end of the application could deliver the image to the customer. Project and budget supplement saved Blue Cross approximately 2 million dollars in initial expense

Provided network administration and support for 1100 users on Novell 5.x and Windows NT/2000 network

United States Postal Service 1995 to 1999

Director, Human Resources Information Systems Training

Designed, developed and implemented a District wide information system upgrade and an information systems training program.

Project Manager for District migration from Windows 3.11 to Windows 95 on a Novell network

Designed and implemented a project plan for timely deployment of new hardware, preservation of legacy systems and files, in conjunction with training on the new operating system in accordance with Labor Union standards

Designed Service Level Agreements

Developed, authored and conducted Microsoft Office 95 and 97 application training curricula for 750 personnel and provided follow-up training as necessary

Developed, authored and conducted project management training

Instructed personnel in computer utilization to enhance process management techniques

United States Air Force 1977 to 1994

Director of Education and Training Systems

Responsible for providing leadership and direction to a multi-disciplinary staff operating in a Headquarters level environment modernizing military and civilian training requirements.

Project Manager for Department of Defense training policy integrating sister service personnel into Air Force critical career fields, which was implemented by the Pentagon

Performed as an Air Force Technical Writer establishing guidance for and participated in planning, developing, and revising resident training material

Awarded Master Military Training Instructor

Designed and developed management training programs

Prepared and maintained resident course control documents to ensure adequacy and currency

Conducted quarterly reviews of training material to ensure relevance

Developed policies, procedures, and resident training materials such as training plans, computer based training modules, tests, and workbooks in accordance with Instructional Systems Design principles

Analyzed feedback from training evaluation reports, student critiques, inspections, and instructor performance

Designed and implemented a Career Development Correspondence course for six different career fields

Provided instruction based on lesson plans and methodology, techniques, and principles of instruction and education

Supervised personnel in planning and forecasting training budgets, maintained records, provided career counseling, and ensured training for Department of Defense personnel

Maintained a Secret security clearance

Education

Texas A&M, San Antonio, Texas

Computer Science

San Antonio College, San Antonio, Texas

Education and Training Systems/Organizational Development

Community College of the Air Force, Maxwell, AL

Education and Training Systems/Organizational Development

19 Northwood Drive, Bethalto IL 62010

Cell: 210-***-****

**********@*****.***

Contact this candidate