Office Manager Customer Service
Resume:
Margo Jacobs
** ****** **** ****** ** *****
**************@*****.***
Objective
To work in an environment that promotes growth and to continue to expand my horizons. I love working with people and making their day better.
Qualifications
Group Billing Coordinator 2022-Present JW Marriott Marco Island
Prepare contracts for group housing; Taking care of the billing and invoicing. Working with the clients to meet their needs for their upcoming event.Work closely with the sales and event departments.
Office Manager/Server 2018-2022 Daven Haven Lodge
In charge of all office operations; Reservations, setting up large group bookings for lodging, setting up wedding parties. Marketing skills used are Expedia, Booking.com and working with the OTA on our system also. Prepare monthly HOA statements using Excel spreadsheets. Work also with Quick books. I also prepare menus and event flyers using the Power Point applications. Helped serve at catering events and served in the restaurant in evenings as needed
Assistant Manager 2014-2017 Gateway Inn
Guest services; taking reservations, daily financial reports,deposits,balancing tills, Work with Office Word, Excel and Quickbooks. Head of setting up online booking companies such as Booking.com and Expedia. Worked with payroll, various other duties pertaining to general office work.
Hotel Reservationist 2012- 2014 Western Riviera Motel
Answering phone and making hotel reservations; Taking care of customers be it check in or walk in guests; recording guest information; Emails; Online bookings, Reports for housekeeping and nightly closing reports
Real Estate Secretary 2011-2013 Remax Resorts of Grand County
Filing reimbursements for real estate; General office duties; excel spreadsheets; Microsoft Word.
Fine Dining Waitress 2009-2012 Rapids Lodge
Working extensively with customer service providing an enjoyable dining experience for customers
Ticket Sales 2009-2010
2010-2011
2008-2011 (Seasonal) Sol Vista Ski Area
Selling tickets and ski packages to customers; basic computer skills, customer service; daily balancing of accounts.
Fine Dining Waitress 2005-2008 Strawtown Inn
Worked in an ethnic dutch cuisine restaurant, serving drinks and food orders to ensure the customers dining experience was exceptional; NIghtly balancing of tickets
Office Manager 2004-2006 Elmhurst Country Club
Invoicing, Payroll, Statements. Accounts Payable/Accounts Receivable.
Newsletters, Mailings, Setting up new accounts and preparing monthly and yearly tax reports.
Knowledge in Quickbooks, Microsoft Word, Excel and Publisher.
Property Manager/Bookkeeper 1999-2004 Mahaska Rentals
Maintained 30 rental homes.
Did all the books for the company, showed houses and took care of disputes, ect Worked with QuickBooks, did P&L’s and monthly budgets and balancing of accounts.
Bank Teller 1996-1999 Midwestone Bank & Trust
Worked extensively with the public handling deposits, withdrawals and general bank activities.
Worked in a very fast paced environment at the Motor Bank.
Fine Dining Waitress 1994-1996 Roundhouse Resort
Served the Public in a fine dining atmosphere.
Education
1984-1985 Northern Az University Show Low Az
Business Administration
1974-1978 Pella Community High School Pella IA
Restaurant Experience
Rapids Lodge Grand Lake CO
Strawtown Inn Pella IA
Peppertree Oskaloosa IA
Elmhurst COuntry Club Pella IA
The Roundhouse Pinetop AZ
Have extensive experience with customer service and serving the public bookkeeping.
. I have many many years in hospitality experience. I am a very hard worker and a quick learner.
References
Carey Barnes 303-***-****
Nicola Dixon 970-***-****
Susi Maki 970-***-****
Wes House 970-***-****
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