Human Resources Specialist

**** ********** ***, **** **** BEACH, US, ***** • *******@*****.*** • 646-***-****

SHARON ROBERSON

PROFESSIONAL SUMMARY

Dynamic Human Resources Specialist with a proven track record at Focus Family Care, LLC, excelling in payroll reconciliation and insurance claims processing. Known for exceptional communication skills and HR software proficiency, I thrive under pressure, ensuring efficient operations and outstanding customer service. Committed to fostering positive relationships and achieving organizational goals.

EMPLOYMENT HISTORY

HUMAN RESOURCES SPECIALIST / BILLING SPECIALIST Nov 2021 - Present Focus Family Care, LLC West Palm Beach, FL

• Reconciled and paid B-weekly payroll for office staff and Caregiver's using Paychex Portal

• Reconciled and process all patient's insurance claims using our HHA-Exchange to insurance company (Sunshine Health Portal)

• Entering data into databases and spreadsheets using Excel Spreadsheet

• Handling direct deposit requests and data into Paychex

• Checking timesheets for accuracy for office staff and Caregiver's

• Acquiring all necessary signatures to distribute payroll

• Processing paper checks and credit card into our system and keeping records using excel spreadsheet

• Making adjustments in pay for raises, bonuses and commission

• Ability to communicate effectively with customers, peers and management

• Contact the insurance companies, job benefits, personnel, government agencies, in order to prepare the necessary documents for payments or for the families

• Processing wage garnishments

• Pay all office invoices using credit card or check, also keep records using excel

• Coordinate background check using ACHA System prior to placement

• Prepares and distributes B-weekly and monthly schedules, reports, and documents

• Coordinating documentation of newly hired employees

• Verification of employment

• Responds to patient and caregiver's inquiries via telephone, internet an in person

• Additional administrative support duties

ADMINISTRATIVE ASSISTANT Jan 2013 - Jun 2021

Granby's Funeral Service, Inc. Bronx, NY

• Assist the Funeral Director with the funeral arrangements

• Review the State of Goods and Services (Contract) with the Funeral Director

• Enter all data pertaining to funeral arrangement into The Director's Assistant, using Mims Elite Mortuary Information Management System

• Contact the insurance companies, job benefits personnel, government agencies, the Preplan, etc., in order to prepare the necessary documents for payments or for the families

• Type the Death Certificate and verify the accuracy of the Death Certificate with the New York City Department of Health or the County/City/Town/Village Department of Health, Clerk or Registrar

• Complete required permits and or certificates

• Prepares and process Veteran's Paperwork

• Process accounts payable transactions

• Prepares the Funeral Programs and Memorial Cards for service

• Prepares and distributes daily schedules, reports, and documents

• Acts as backup to Receptionist

• Ability to communicate effectively with customers, peers and management

• Greets family members and friends

• Communicates with client family's needs promptly and accurately to the appropriate staff member

• Convey a sense of concern and empathy with client family members at all times

• Responds to customer inquiries via telephone, internet an in person

• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians STAFF ASSISTANT / BENEFIT COORDINATOR Sep 1989 - Oct 2011 New York-Presbyterian Hospital New York, NY

• Prepared and reconciled weekly and bi-weekly payroll using the Kronos system

• Administered and reconciled of the company's entire medical, dental, vision, flexible spending accounts, group life and AD&D, short- term and long-term disability and 401(k) plans for 4,000 employees

• Reconciled and reported discrepancies found in records, with benefits vendors to resolve payment issues

• Guided firm reconciliation, payroll, pension funds, annual report, and management of investments

• Processed Worker's Compensation claims with a third-party administrator

• Maintained Human Resource files and records in accordance with the legal requirements and company policies and procedures

• Answered questions regarding employee benefits and enrollment EDUCATION

ASSOCIATE Jan 2009 - Jan 2011

University of Phoenix-Arizona Arizona

Business Administration

COURSES

MICROSOFT OFFICE SUITE/ADMINISTRATIVE ASSISTANT Jan 2012 Pro Data Inc.

SKILLS

Customer Service, Payroll, HR Software, Microsoft Office, Excel, Data Entry, Benefits Administration, Communication, Documentation, Insurance Claims, Records Management, Problem Solving, Project Coordination, Data Analysis, Time Management, Organizational Development.

REFERENCES

Aziza Marshall, Focus Family Care (**************@****.***, 561-***-****) ; Sabrina Joynes, Granby's Funeral Service, Inc.

(*******@*****.***, 718-***-****)

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