Systems Administrator Operations Manager
Resume:
Theodore James
Bronx, NY *****
Summary:
Systems Administrator with over 20 years providing technical solutions through high-quality service and support.
Seeking position in a challenging and rewarding tech environment where my existing skill base can be expanded while contributing positively to your IT department.
Education:
La Guardia Community College - Long Island City, NY
Associate of Science: Computer Science
Capella University In progress
Bachelor of Science: Accounting
Certifications:
Certificate CompTIA - A+ Certified
MTA - Microsoft Technology Associate
ITIL – Foundations Certificate
New York State –Life Insurance Accident and Health License
FINRA – Securities License Series 6
NAASA – Securities License Series 63
BRONXNET - Field Production Certificate
Skills:
Interpersonal skills Team player
IT security best practices
Windows 10
Mac OS 10-12
Full lifecycle development
Professional Experience:
Securitas – Elmsford, NY Jan 2021 – Present
System Administrator
Assembling and configuring HP Proliant servers.
Upgrading HP Proliant servers and installing and configuring Suse Linux.
Lexmark International – New York, NY Jan 2017 – Jun 2020
Senior Operations Manager
Provided weekly and monthly analytical reports of printers sold to the NYC Department of Education.
Held weekly meetings with Senior staff members to discuss the reports.
Strategized with team members in formulating policies for purchases and sales.
The New School – New York, NY Jun 2009 to 2017
Technical Support Specialist
Provide on-going computer support to The New School's Labs and classrooms.
Designed and implemented Audio and Video rack as a central control unit for all video and audio presentations.
Referred major hardware and software problems and defective products to vendors or technicians for service.
Trained users on how to properly use hardware equipment and software applications. Escalated unresolved issues to appropriate levels.
Merrill Lynch Jan 2004 – Apr 2009
Desk side Support Representative
Effectively managed the Desk Side queue by providing timely and adequate support to over 1500 customers with varying problems ranging from hardware to complex Excel spreadsheets, PowerPoint and MS Outlook configurations.
Installed, configured and troubleshoot printers, blackberries and virtual workstations.
IMAC Support Technician Jan 2003 – Jan 2004
Deutsche Bank
Served as Site Lead and escalation point for Software installation and configuration issues. Did extensive testing of customized Bank applications.
Successfully completed IBM's Manage Now Training Course and creatively used the tools to document and report problems and other issues, which the clients experienced.
American Express Jan 2001 – Jan 2003
Desk side Support Representative
Designed and implemented a management Database for tracking loaner assets, computers and printer parts.
Served as interim Team Lead after 9/11/2001 for a remote site in Stanford, Connecticut.
Supervised recovery efforts and provided Lotus Notes Administration support to over 800 users.
American Express – New York, NY Jan 2000 – Jan 2001
Hardware Support Technician
Served as Lead Hardware Technician for all computer and printer repair services.
Managed all incoming and outgoing part orders and shipments of computers, printers and handheld devices.
INACOM Corporation – New York, NY Jan 1996 – Jun 2000
PC Support Technician
Supported over 5000 clients in a joint Windows and Mac environment.
Configured and tested Windows 98 PC's after migrating from Windows 95.
Responded in a timely manner to all customer requests for PC and Network problems.
United Parcel Services – Yonkers New York April 2021 – Current
Technician
Provided technical assistance to UPS staff and External Customers.
Assisted with the rol-out of New technology SPSF.
Attended UPS Premier Training for new technicians in Texas.
Contact this candidate