Customer Service Representative
Resume:
Cristy Whittaker
Seffner, Florida *3584
************@*****.***
PROFILE
Hi, my career goal is contact cent / customer service. I chose this field because I love to help people get a resolution to their problems. I enjoy having a positive impact on the individuals I encounter. Im exciting to take on new challenges, and gain new skills along the way.
EDUCATION
The Hadley School for the Blind and Visually Impaired
Winnetka, Illinois
October 2010-January 2021
ACCOMMPLISHMENTS
Successfully received customer enquiries, resulting in a 30% increase in the overall customer satisfaction scores
SKILLS
Customer Service
Data Entry
Research
Communication Skills
Computer Literacy
Microsoft Office Suite
EXPERENCE
CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS FEDERAL (MEDICARE)
Tampa, Florida 33610 813-***-****
AUSTUST 2021-FEBRUARY 2022
* Receive inbound
* Utilize e company database
* Transfer to departments as needed.
CUSTOMER SERVICE REPRESENTATIVE
CENCORA- REMOTE
AUGUST 2024-OCTOBER 2024
* Help callers who are new to the Dupixent understand how it works.
* Help current customers by answering any questions or concerns related to the product.
*Continue with the monitoring of always keeping the game room floor.
CUSTOMER SERVICE REPRESENTATIVE
KGI CALL CENTER (MARKETPLACE)
Tampa, Florida 33610
OCTOBER 2022-APRIL 2023
*Receive inbound calls
*Transfer to departments when necessary.
*Aid callers with any questions or concerns
CUSTOMER SERVICE REPRESENTATIVE
MAXIMUS FEDERAL (MARKETPLACE)
Riverview Florida 33578
NOVEMBER 2024-JANUARY 2025
* Receive inbound calls
* Utilize the company database
* Transfer to departments
References upon requests
Contact this candidate