Administrative Assistant Customer Service

Adeola Aderogba

Ottawa, Ontario K*J*X* 613-***-**** **************@*****.***

Professional Summary

Highly organized customer service/administrative assistant with successful professional experience in supporting executive teams, overseeing office operations, and providing outstanding customer service. Adapt at optimizing office workflow, handling budgeting tasks, and improving operational efficiency. Proficient in maintaining outlook calendars, effective communication, and creative problem-solving, with a strong track record in optimizing processes and boosting client satisfaction. Enthusiastic about bringing my organizational skills and dedication to excellence into a fast-paced office setting.

Skills

• Effective team player.

• Excellent organizational abilities.

• Strong excellent verbal and written communication interpersonal skills.

• Strong multitasking capabilities in a fast-paced environment.

• Commitment to details, precision.

• Outstanding time management with keen prioritization skills.

• Ability to prioritize, organize and perform multiple work assignments simultaneously.

• Collaborative mindset and team-oriented.

• Professional demeanour supported by strong communication and interpersonal skills.

• Proficient in both verbal and written communication.

• Meticulous attention to detail and superior organizational skills.

• Dedication to ongoing learning and development.

• Proficient in using Microsoft Office suite (Word, Excel PowerPoint, Outlook,Teams, Google Sheets).

• Administrative support skills including calendar management and documentation organization.

• Comfortable performing routine tasks that require physical effort.

Professional Experience

Customer service/administrative assistant

Am-Rogsen Enterprise 2017–2023

• Coordinated daily schedules and appointments, achieving a 95% adherence rate to deadlines.

• Delivered exceptional customer service by quickly addressing client inquiries and needs.

• Provide administrative assistance to the executive director and others.

• Improved operational efficiencies by 30% through effective process optimization.

• Warmly welcomed and assisted visitors, creating a professional atmosphere.

• Maintained a clean and inviting reception area that reflected our professional standards.

• Prepared paperwork to assist with staffing functions for selected program personnel.

• Assist with tenders, quotes, project documentation and submittals.

• Developed and maintained administrative and communication tools for program teams.

• File and organize physical reports.

• Monitor and respond to emails to general organization inbox.

• Taking meetings minutes.

Administrative Assistant/Receptionist

Bidbun Limited 2013–2016

• Handled reception duties, including welcoming visitors, managing phone calls, and organizing meetings.

• Assisted visitors with correspondence by preparing and distributing application forms and confirmation letters.

• Collaborated on cross-departmental projects, increasing productivity by 25%.

• Kept accurate records of departmental activities, meetings, and correspondence.

• Provided general clerical support such as photocopying and scanning.

• Oversaw and managed shared email inboxes, forwarding messages appropriately and ensuring timely replies.

• Followed up on existing applicant files to obtain outstanding information.

• Organized/schedule meetings, recorded minutes, distributed them, and tracked decisions made.

• Prepared electronic files for distribution to large audiences.

• Managed office supplies inventory and placed orders as needed.

• Completed other duties as required to support office operations.

• Directed unresolved customer concerns to the appropriate departments for resolution.

• Handled account receivable collections and related communications, forwarding invoices as necessary.

• Maintained cleanliness in guest waiting areas by disposing of trash and replenishing supplies.

Office manager

Bluesky limited

2009-2013

• Managed daily office operations ensuring smooth workflow and efficiency.

• Oversaw scheduling, travel arrangements and calendar management for executives

• Provided administrative support including documentation

• Maintain office supplies, vendor relations and administrative support

• Coordinated meetings, handled correspondence and facilitate communication across departments

• Supported Human Resources functions including maintaining database of staff information, benefits management, extended leave coordinator and onboarding and record keeping

• Managed office inventory and ensured well-organized workspace

• Conducted and maintained documents accuracy

• Supervise office staff of 60 members

• Assisted in financial support including expenses reporting

• Handled customer inquiries and ensured professional office communication.

• Fostered a welcoming environment for clients.

• Lead the planning of in-person and virtual events, related to hosting meetings or client events.

• Support hiring process by posting jobs, helping to schedule interviews and tracking candidates.

• Develop and implement office policies to enhance efficiency and support improvement when needed

• Managed incoming calls and outgoing communication, including mail and phone inquiries

Education & Training

High School Diploma

Ejigbo Senior High School

Certificate & Training

Standard first aid/CPR/AED & BLS

Canadian Red Cross

Fashion Design Training

• Completed training in pattern-making, tailoring, and design, showcasing both creativity and adaptability.

Career Pause

Family Care and Personal Development 2011–2012

• Focused on family commitments while enhancing skills in administration and customer service through online education.

Achievements

• Improved customer satisfaction with a 95% first-contact resolution rate.

• Proofread and delivered over 1,000 professional documents ensuring high-quality communication.

• Streamlined scheduling processes, reducing appointment conflicts by 30%.

Volunteer Experience

St. Benedict Catholic School, June 2024, Ottawa Claudette Cain Park, July 2024, Ottawa

JON Festivals, September 2024, Ottawa Wazoson Public School, October 2024, Ottawa

RSCA Toy Mountain, November 2024, Ottawa

Additional Information

• Open to relocating and adapting to new work environments.

• Open to flexibility

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