Property Manager Management

SHELLY HERRON

Property Manager Property Management Leasing Agent, Onesite (Property

Management Software)

325-***-**** **********@******.*** Buchanan Dam, Texas SUMMARY

Dynamic Property Management Expert with 10+ years in managing residential complexes and financial transactions. Certified in CNP, PMP, and CFM, with proficiency in Yardi software, rent collection, and property inspections. Renowned for process optimization and financial acumen, enhancing operational efficiency and compliance. Innovative and thorough thinker, engaging and compassionate in interactions, dependable and resourceful performer, driving tenant satisfaction and operational success.

SKILLS

Property Management

Onesite (Property Management Software)

Rent Collection

Property Inspection

Site Inspection

Building Codes

Building Inspections

Landscaping

Curb Appeal

Affordable Housing Tax Credit

KEY ACHIEVEMENTS

• Cost Reduction and Efficiency Enhancement: Achieved a 30% reduction in payroll and benefits expenditures at Texas Housing Foundation by renegotiating pricing and fees, demonstrating financial acumen and process optimization.

• Operational Cost Savings and Financial Management: Reduced operational costs by 32% at FDI Management through strategic renegotiation of payroll and benefits fees, highlighting expertise in financial planning and relationship management.

• Market Analysis and Occupancy Growth: Increased occupancy rates from 62% to 98% at Llano Square Apartments by developing a competitive market analysis, showcasing skills in property management and financial acumen. EXPERIENCE

FDI Management

Jan 2024 - Present

Property Manager

FDI Management is a leading property management company specializing in residential complexes. As a Property Manager, I oversee the daily operations of 76 residential units, ensuring seamless integration of administrative, accounting, and HR functions.

• Harmonize administrative, accounting, and HR functions for 76 residential complexes.

• Lead daily operations, managing up to 76 units at one time.

• Oversee financial transactions, tenant relations, inspections, and vendor contracts.

• Lead marketing and sales initiatives, overcoming objections and liaising with financial institutions to finalize leases.

• Pre-qualify and screen applicants, confirm income sources, and execute lease contracts.

• Executed marketing campaigns to exceed recruitment goals, increasing tenant occupancy from 89% to 98%.

• Monitor and control expenses to ensure services like maintenance, landscaping, and security.

Hill Country Community Action/ Llano Senior Center Jan 2024 - Jan 2024

Center Director Community Engagement

Hill Country Community Action is dedicated to providing essential services to seniors. As Center Director, I ensured smooth service delivery and compliance with organizational goals.

• Supervised daily operations of the center, ensuring smooth service delivery and compliance with regulations.

• Developed and implemented long-term strategies to improve service delivery and increase efficiency.

• Created and coordinated programs and services for the community and clients.

• Recruited, trained, and supervised staff, fostering a culture of professional growth and teamwork.

Nana's Guest House

Jan 2021 - Jan 2023

Property Manager/Bookkeeper

Nana's Guest House is a hospitality establishment in Llano, TX. As Property Manager/Bookkeeper, I managed complex budgets and tenant relations to ensure optimal property performance.

• Prepared and managed complex budgets, generating reports to demonstrate current spending and forecasting.

• Attracted new tenants through marketing, property viewings, and referrals.

• Set rental rates, negotiating and enforcing lease agreements.

• Addressed tenant complaints and inspected vacated units to ensure they were presentable for future tenants.

• Contracted and supervised repairs and maintenance work, handling after-hour repair calls.

• Maintained accurate records of income, expenses, signed leases, complaints, and maintenance.

Texas Housing Foundation

Jan 2012 - Jan 2019

Property Manager/Leasing

Texas Housing Foundation provides affordable housing solutions. As Property Manager/Leasing, I managed multiple residential complexes, focusing on financial transactions and tenant relations.

• Harmonized administrative, accounting, and HR functions for 5 residential complexes.

• Led daily operations, managing up to 121 units at one time.

• Oversaw financial transactions, tenant relations, inspections, and vendor contracts.

• Led marketing and sales initiatives, overcoming objections and liaising with financial institutions to finalize leases.

• Pre-qualified and screened applicants, confirmed income sources, and executed lease contracts.

• Leveraged USR/Compliance knowledge and received Site Compliance Specialist Certification to bolster risk management capabilities. Llano Square Apartments

Jan 2011 - Jan 2012

Property Manager/Leasing

Llano Square Apartments is a residential property in Llano, TX. As Property Manager/Leasing, I managed property audits and financial planning to achieve compliance and financial goals.

• Managed rural development, tax credits, home units, and RD-40 while systemizing accounting procedures to achieve financial goals.

• Compiled weekly, quarterly, and monthly variance reports, budget re- forecasts, and projections.

• Drove project leadership, established deliverables, delegated tasks, tracked progress, and ensured completion of tasks.

• Developed competitive market analysis to surpass sales goals, driving occupancy rates from 62% to 98%.

• Established standard operating procedures for property audits and monthly closeouts based on relevant local, state, federal, and affordable housing guidelines.

• Scrutinized legal agreements, conducted exhaustive review of files, and verified accuracy of information to mitigate risk, eliminate errors, and achieve compliance.

PERSONALITY STRENGTHS

Open-minded — Open to new ideas, yet values tradition Planful — Structured, meticulous, and achievement-oriented Collaborative — Relationship builder, assertive and equipped to lead Accommodating — Diplomatic and accepting of others’ needs Composed — Remains calm under pressure

LICENSES & CERTIFICATES

Certified Apartment Manager (CAM) Housing Credit Certified Professional

(HCCP) Certified Occupancy Specialist (COS) Certified Nonprofit Professional (CNP) Project Management Professional (PMP) Certified Facility Manager (CFM)

VOLUNTEER EXPERIENCE

Volunteer

Llano Main Street

Volunteer

Llano Chamber Ambassador, First Baptist Church Children's Program Volunteer

All Chamber (of job Locations of employment)

Volunteer

Meals on Wheels Community Resource Center

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