Medical Assistant Records
Resume:
Brenda Walden-Crisp
Englewood, TN 37329
***************@*****.***
SUMMARY - Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
SKILLS - Answering phones; Greeting patients, checking in and out; Patient Scheduling; Data Entry; HIPAA Compliance; Indirect Patient Care; Medical Terminology; Referrals; Prior Authorizations; Patient-Focused Care; Procedure Assistance; Compassionate; Communicating With Patient Families; Electronic Medical Records; Electrocardiography (EKG); Injections. Familiar with MSWord, MSOffice, Meditech, NextGen, Elation Health, and Athena EMRs.
EXPERIENCE
MEDICAL ASSISTANT/RECEPTIONIST, Kidney Care Center, March 2024 to present, Athens, TN
Obtaining and recording patient medical histories, vitals, test results, and other information for medical records. Triaging patients for exams. Triaging telehealth visits. Delivering compassionate support, attention, and assistance to patients and families. Ensuring compliance with all health care regulations, including HIPAA and OSHA. Sending in new prescriptions and refills of prescriptions to pharmacies. Answering emails, text messages and voice messages daily to answer questions from patients, other doctor's offices, pharmacies, etc. Faxing orders and records to outside facilities for the patients. Calling and scheduling referral appointments for the patients. Creating patient charts for daily visits in the physician's office. Entering daily data in the Athena electronic medical record. Preparing prior authorizations for patient medications. Cross trained as medical receptionist - greeting patients, verifying their identity and insurance information, updating medical records, collecting co-pays, assisting with necessary paperwork, scheduling appointments, and ensuring patients are aware of office procedures, all while maintaining patient confidentiality.
MEDICAL ASSISTANT, Restoration Clinic, April 2023-March 2024 Decatur, TN
Obtaining and recording patient medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality. Ensuring compliance with all health care regulations, including HIPAA and OSHA. Preparing and administering injections and medications for patients as directed by physicians. Obtaining Covid, Strep and Flu swabs. Obtaining and testing urine drug tests. Sending in new prescriptions and refills of prescriptions to pharmacies. Answering emails, text messages and voice messages daily to answer questions from patients, other doctor's offices, pharmacies, etc. Faxing orders and records to outside facilities for the patients. Calling and scheduling referral appointments for the patients. Creating patient charts for daily visits in the physician's office. Entering daily data in the Elation Health electronic medical record. Preparing prior authorizations for patient medications.
CAREGIVER, Wood Village Assisted Living, November 2020-April 2023 Sweetwater, TN
Helping patients with mobility restrictions to get out of bed, bathe, dress, and grooming. Performed personal laundry. Served meals to residents. Provided light housekeeping and homemaking tasks. Assisted patients with ambulation and mobility. Worked as a team with coworkers to ensure best of care to our precious residents.
PERSONAL CARE ASSISTANT, Piedmont Residential Development Center, November 2022 Concord, NC
Assisting residents with severe developmental disabilities with daily living and habilitation needs such as cooking and feeding meals, personal hygiene, and other activities of daily living.
TELEPHONE RECEPTIONIST, Chota Community Health Services, April 2022-September 2022 Madisonville, TN
Answering phones and determining the purpose of each person's call, scheduling, canceling, and rescheduling appointments, transferring calls to appropriate departments. Interoffice communications with all departments. Confirming daily appointments. Maintaining daily mail and multiple daily faxes and distributing to appropriate departments. Performs administrative and clerical support tasks. Performs basic filing and recordkeeping.
MEDICAL ASSISTANT, Cherokee Health Systems, March 2022-April 2022 Lenoir City, TN
Greeting patients, taking medical histories, explaining treatment procedures to patients. Preparing patients for examinations, obtaining weight and vital signs, assisting the physician during examinations. Duties also included collecting and preparing laboratory specimens. Instructing patients about medication and special diets.
CAREGIVER, Wood Village Assisted Living, November 2020-March 2022 Sweetwater, TN
Helping patients with mobility restrictions to get out of bed, bathe, dress, and grooming. Performed personal laundry. Served meals to residents. Provided light housekeeping and homemaking tasks. Assisted patients with ambulation and mobility. Worked as a team with coworkers to ensure best of care to our precious residents.
CAREGIVER, Family Homecare Services, April 2020-November 2020 Athens, TN
Going into patient homes, assisting with personal care, including bathroom functions, bathing, grooming, and dressing, preparing meals and assisting them with eating. Light housework.
CAREGIVER, Dominion Senior Living Center, October 2019-April 2020 Athens, TN
Helped patients with mobility restrictions to get out of bed, bathe, dress, and grooming. Performed personal laundry. Delivered basic health services like recording pulse rate, temperature, and respiration rate. Helped with prescribed exercises. Assisted patients with ambulation and mobility.
CAREGIVER, SEI Home Health Services, August 2019-October 2019 Chattanooga, TN
Helped patients with mobility restrictions to get out of bed, bathe, dress, and grooming. Performed personal laundry. Delivered basic health services like recording pulse rate, temperature, and respiration rate. Helped with prescribed exercises. Assisted patients with ambulation and mobility.
MEDICAL TRANSCRIPTIONIST/INDEPENDENT CONTRACTOR, July 2016-August 2019
Transcribing medical reports and/edit Voice Recognition acute care hospital dictations and
outpatient office notes to include various formats, i.e., History & Physical, Discharge Summary,
Operative Notes, Emergency Room Notes, Sleep Studies, Pulmonary Reports and
Consultations.
MEDICAL RECORDS CLERK, Athens Regional Medical Center, January 1993-January 1996 Athens, TN
Utilizing Meditech platform, transcribing hospital dictation to include History & Physical, Discharge Summary, Operative Notes, Emergency Room Notes, Consultations, Radiology, and Cardiopulmonary Reports. Answering phones, pulling charts. Greeting patients. Releasing records, etc., filing charts. Processed admission and discharge records. Supplied ancillary departments with forms and documents.
EDUCATION AND TRAINING
General Office Clerk Certificate
Tennessee Technology Center, January 1991
High school diploma
McMinn County High School, January 1986
Medical Office Assistant Certificate
North American Correspondence School
REFERENCES
Karen Eller, FNP-C - 423-***-****
Larry Crisp, FNP - 423-***-****
Janet Reece, FNP - 423-***-****
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