Social Media Data Entry

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Rawan Azzam

Office Management/Administration

E-mail ************@*****.***

Address: London, ON

Phone: 226-***-****

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Obtain a full-time position in the field of Administration Office and Legal Office Highly organized Time management Detail oriented Ability to work independently and as part of a team Exceed internal and external clients expectations skills Demonstrate computer skills Ten years experience in office administration and customer services Solving-Problems Excellent attendance Attention to details Volunteering experience in legal administration and education field in Canada.

Skills

Data Processing, ADP Financial Services support

Social Media Marketing MS Office (MOS Certificate) Inbound phone call handling Meeting Coordination, Travel processes Work History

2024-11 –Current

2023-09 –2024-03

2021-09 – 2023- 09

Administrative Officer

Mountain Stone, London, ON

• Managed phone calls, correspondence, and scheduled meetings to ensure efficient communication and workflow.

• Filed and maintained documents with accuracy and confidentiality while processing purchase orders.

• Prepared change orders, managed vendor relations, and ensured office supplies were stocked.

• Handled customer inquiries professionally and maintained accurate records for compliance.

Administration Assistant

WFCU Credit Union, Windsor, ON

• Exceed all work standards based on procedures for data processing and digital files.

• Following up on client inquiries, account maintenance, transfers, and remitting funds.

• Monitoring incoming and outgoing assets and notifying IA of portfolio rebalance actions.

• Gathering and distributing information on training, guidelines, technology, and business- related information.

Office Administrator

Al- Huda School, Windsor, ON

• Handled communications, financial processing, registration, and record-keeping while managing data entry, emails, expense reports and cheque processing.

• Answered multi-line phone systems, routing calls, and greeting visitors.

• Planned and coordinated school events and speeches.

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• Maintained office supply inventory, and organized electronic and physical filing systems to ensure efficiency and accuracy.

2020-02 - 2021-11 Customer Service Representative

Ontario Health, Windsor, ON

• Managed large amounts of incoming phone calls, taking messages.

• Maintained clients' satisfaction with forward-thinking strategies focused on addressing clients’ needs and resolving concerns.

• Handled customer complaints, Identified and assessed customers' needs to achieve satisfaction, and booked, canceled and rescheduled appointments.

• Updated clients' information, manage emails, send vaccination receipts to clients, and submit weekly reports to supervisor.

2010-08 - 2014-01 Registrar

Al Jazeera International Academy, Qatar

• Controlled registration activities and academic records, and data entry.

• Managed large amounts of incoming phone calls and follow up with clients.

• Reviewed registration statistics and consult with faculty officials to develop registration policies, completed additional assigned tasks as required.

• Performed basic bookkeeping tasks and prepare correspondence and reports. 2006-07 - 2010-08 Office Secretary/ Accounting Assistant Barwa Real Estate, Qatar

• Responded to inquiries from callers seeking information, administered emails, arranged and prints checksscheduled and organized appointments and meetings.

• Prepared payroll correspondence and monitored clerical functions.

• Edited various documentation corporate/commercial real estate purchases, sales and mortgage transactions, and prepare purchase & sale agreements.

• Enhancing member service through product recommendations, and increasing service relationships—process financial services to meet established targets. Education

2023-05 Diploma of Office Administration- Executive St. Clair College - Windsor, ON

2019-05 Diploma of Legal Office Assistance

Windsor Career College - Windsor, ON

2013-05 Bachelor of Business Administration

Sanaa University – Qatar

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